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For Companies At a Glance
- Tasks: Lead data-driven transformation and oversee analytics initiatives to enhance customer experience.
- Company: Join TalkTalk, the UK's most recommended Wi-Fi provider, focused on simplicity and customer delight.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and professional growth.
- Why this job: Be at the forefront of data science in telecoms, driving impactful change and operational excellence.
- Qualifications: Proven leadership in data science, advanced degree preferred, with strong stakeholder management skills.
- Other info: Ideal for those passionate about leveraging data to shape the future of customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
Background and context
TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it. TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, standing out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon. For any help, our customer service is the best in the industry.
Our aim is to deliver simplified and customer-delighting Wi-Fi products and a more digital customer and employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.
Role Overview
The Director of Data Science & Analytics will lead the data-driven transformation of the business, overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation.
Key Responsibilities
- Develop and execute a comprehensive data science and analytics strategy aligned with business goals.
- Build and lead a high-performing team of data scientists, analysts, and data engineers, fostering a culture of innovation and continuous learning.
- Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation.
- Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets.
- Collaborate with C-suite and business leaders to identify high-impact opportunities for data-driven decision making and process optimisation.
- Drive the development and deployment of predictive models, customer segmentation, churn analysis, and network optimisation projects tailored to the telecoms sector.
- Monitor key performance indicators (KPIs) and measure the business impact of analytics initiatives, focusing on tangible outcomes such as revenue growth, cost reduction, and customer satisfaction.
- Stay ahead of industry trends, emerging technologies, and regulatory requirements relevant to data science and telecoms.
Essential Skills & Experience
- Proven leadership in data science/analytics within a large-scale, customer-centric organisation (telecoms experience preferred).
- Deep expertise in advanced analytics, machine learning, and AI, with a track record of delivering business value through data.
- Strong understanding of data governance, security, and compliance in regulated environments.
- Excellent stakeholder management and communication skills, with the ability to translate complex analytics into actionable business insights.
- Experience building and mentoring high-performing, multidisciplinary teams.
- Advanced degree in Data Science, Computer Science, Statistics, or a related field.
Director-Data Science and Analytics employer: TalkTalk
Contact Detail:
TalkTalk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director-Data Science and Analytics
✨Tip Number 1
Network with professionals in the telecoms and data science sectors. Attend industry conferences, webinars, or local meetups to connect with potential colleagues and leaders in the field. This can help you gain insights into the company culture and the specific challenges they face.
✨Tip Number 2
Stay updated on the latest trends in data science and analytics, particularly within the telecoms industry. Familiarise yourself with emerging technologies and methodologies that could be relevant to the role, as this knowledge will demonstrate your commitment and expertise during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in building high-performing teams. Think of specific examples where you've fostered innovation and continuous learning, as these are key aspects of the role that the hiring team will be looking for.
✨Tip Number 4
Be ready to articulate how you've successfully leveraged data to drive business growth and improve customer experience in previous roles. Highlight any specific projects or initiatives that resulted in measurable outcomes, as this will showcase your ability to deliver value through data.
We think you need these skills to ace Director-Data Science and Analytics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data science and analytics, particularly in a customer-centric environment. Emphasise leadership roles and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data-driven decision making and your understanding of the telecoms sector. Mention how your skills can help TalkTalk achieve its vision of being the most recommended Wi-Fi provider in the UK.
Highlight Relevant Skills: In your application, clearly outline your expertise in advanced analytics, machine learning, and AI. Provide examples of how you've successfully implemented these skills to drive business growth and improve customer experiences in previous roles.
Showcase Leadership Experience: Since the role requires building and leading a high-performing team, include specific examples of your leadership experience. Discuss how you have fostered innovation and continuous learning within your teams in past positions.
How to prepare for a job interview at TalkTalk
✨Showcase Your Leadership Skills
As a Director of Data Science and Analytics, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on fostering innovation and continuous learning.
✨Understand the Telecoms Landscape
Familiarise yourself with the current trends and challenges in the telecoms sector. Be ready to discuss how data science can address these issues and drive business growth, as this will show your industry knowledge and strategic thinking.
✨Prepare for Technical Questions
Expect questions about advanced analytics, machine learning, and AI. Brush up on your technical knowledge and be prepared to explain complex concepts in simple terms, as effective communication is key in this role.
✨Demonstrate Stakeholder Management Skills
Highlight your experience in collaborating with C-suite executives and other stakeholders. Prepare to discuss how you've translated complex analytics into actionable insights that have positively impacted business decisions.
