At a Glance
- Tasks: Support the Cost of Sale team by coordinating and communicating effectively.
- Company: Join a dynamic B2B venture combining Virgin Media O2 Business and Daisy.
- Benefits: Inclusive culture, career growth, and a chance to make an impact.
- Other info: Empowering environment with opportunities for personal and professional development.
- Why this job: Be part of a team that values your contributions and drives continuous improvement.
- Qualifications: Customer-facing experience, strong organisational skills, and a detail-oriented mindset.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
Are you detail-driven, customer-obsessed, and ready to make things happen behind the scenes? We are looking for someone to support our Cost of Sale team, helping transform circuits from Openreach to TalkTalk while delivering an exceptional customer experience. This role is all about coordination, communication, and keeping things running smoothly - working with customers, internal teams, and third parties to hit key SLAs and KPIs.
You will keep systems and spreadsheets accurate, flagging issues early and working fast with your Manager and wider teams to resolve them. You will deliver excellent customer service every day via Teams, phone, and email, while raising and managing Provide, Change, and Cease orders through third-party portals. You will spot trends and root causes, elevate where needed, and work with internal and external stakeholders to keep technical information right first time. You will drive continuous improvement, stay on top of daily, weekly, and monthly tasks, keep up with process and regulatory changes, and live the VMO2 values in everything you do.
Qualifications
- Proven ability of managing key tasks and tracking outcomes
- Experience within a customer facing role
- Self-motivated, organised, and resilient, with the ability to work at pace under pressure
- Takes ownership, uses initiative, and consistently delivers against KPIs and SLAs
- A strong team player who collaborates well, shares best practice, and supports others
- Numerate and detail-focused, with the ability to analyse data accurately in a high-volume environment
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Next steps
If we feel like a place where you can belong, we would love to learn more about you as a person and your experience to date. When you apply, you will be asked about any adjustments you might need to support the recruitment process. Let us know, and we will be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Cost of Sale Support Specialist employer: TalkTalk
At Virgin Media O2 Business, we pride ourselves on being an exceptional employer that values detail-driven and customer-obsessed individuals. Our inclusive work culture fosters collaboration and continuous improvement, providing ample opportunities for personal and professional growth. Located in a dynamic environment, we empower our employees to thrive while delivering best-in-class solutions to our diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Cost of Sale Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TalkTalk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TalkTalk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Cost of Sale Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TalkTalk:Your cover letter is your chance to shine! Tell us why you want to work at TalkTalk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TalkTalk!
How to prepare for a job interview at TalkTalk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
