Communications & Engagement Manager

Role Purpose
As Communications Manager, you will play a central role in connecting colleagues, media and external stakeholders—ensuring our messages are clear, timely, and aligned with TalkTalk’s brand and strategic direction. You will support media relations, drive engaging colleague communications, and help build our reputation with stakeholders as we transition from a traditional telco to a dynamic techco.

Main Responsibilities

• Work across the Communications & Stakeholder Engagement team to deliver consistent storytelling and support with stakeholder outreach and information requests.
• Manage day-to-day external communications, including responding to media enquiries and preparing press materials, and proactively identifying and delivering media opportunities that highlight TalkTalk’s transformation and agile future.
• Develop and deliver engaging colleague communications across multiple channels, including email, intranet, and social media.
• Write, edit, and proof content for both internal and external audiences, ensuring clarity and consistency.
• Assist the Head of Stakeholder Engagement in responding to information requests from regulator and Government, as well as preparing for regular and ad-hoc meetings and workshops.
• Organise and deliver colleague engagement activities and events in conjunction with the Head of Culture, Learning & Engagement.
• Monitor and report on the effectiveness of communications, using insights to drive continuous improvement.
• Support crisis communications and urgent updates, protecting the company’s reputation and keeping colleagues informed.
• Maintain and update content on digital platforms, ensuring accuracy and alignment with brand values.
• Stay up to date with industry trends and best practices in media relations, internal communications, and stakeholder engagement.

Knowledge

• Strong understanding of colleague communications, media relations and regulatory engagement.
• Understanding of importance of aligned communications and its impact on commercial goals.
• Awareness of the telco-to-techco landscape and its implications for brand positioning.

Skills

• Excellent writing, editing, and storytelling abilities.
• Confident communicator with the ability to engage colleagues, journalists, and community partners.
• Highly organised, detail-oriented, and able to manage multiple projects simultaneously.
• Proficient with digital communication tools and platforms.
• Collaborative team player with a positive, proactive approach.

Experience

• Proven experience supporting communications campaigns and content creation (internal and external).
• Hands-on involvement in media relations.
• Track record of delivering colleague engagement activities.
• Experience working in a fast-paced, cross-functional environment.

Additional Information

• Some out-of-hour work will at times be required to manage press enquiries and deliver colleague events.

Be Yourself. Make an Impact. Join Us. As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself. We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Free on-site parking at our offices.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
• Private healthcare for all employees.
• Competitive pension scheme and performance-related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too.