Kraken Product Manager in City of London

Location: London/Manchester

As Kraken Product Manager, you will be responsible for developing new commercial capability within the Kraken platform to support TalkTalk’s customer propositions and commercial outcomes. Building, maintaining, and enhancing the Kraken product catalogue, pricing structures, offers, and billing logic, you will drive accuracy, efficiency, and performance.

You will be the expert for Kraken product and billing configuration, providing leadership in tooling, product build, and operational execution (including the annual price rise), playing a key role in enabling commercial agility and improving customer and operational outcomes.

Responsibilities:

• Product & Catalogue Creation
  • Build new tariffs, rates, promotions, offers, and product variants within the Kraken product catalogue.
  • Develop new tools and capabilities within Kraken to enhance agility, performance, and commercial effectiveness.
  • Manage end-to-end creation, testing, and deployment of catalogue changes.
• Pricing & Billing Excellence
  • Ensure high-quality product and billing setup to minimise manual interactions and reduce errors.
  • Continuously improve billing performance, presentation, and accuracy in partnership with the billing team.
  • Lead Kraken delivery of the annual price rise, ensuring seamless execution.
• Commercial Enablement
  • Act as the POD Single Point of Contact (SPOC) for all billing and product catalogue enquiries.
  • Champion Kraken tooling across squads to improve connection, retention, and billing behaviours.
  • Support digital sales and support teams by ensuring new products, prices, and billing logic are correctly deployed.
  • Be a key quarterly planning stakeholder influencing and advising on promotional activity and supporting capability build and enablement.
• Continuous Improvement & Innovation
  • Identify opportunities to simplify and automate catalogue and billing processes.
  • Use data-led insights to drive decisions, prioritisation, and enhancements.
• Cover & Support
  • Understand the responsibilities of the Nurture & Grow function and provide cover or support where required.

Knowledge, Skills & Experience:

• Knowledge
  • Deep understanding of the telecoms sector, including product catalogues, pricing structures, and promotional tools.
  • Strong familiarity with TalkTalk’s existing product set and commercial frameworks.
  • Knowledge of product management methodologies, agile delivery, and the end-to-end product lifecycle.
• Skills
  • Strong stakeholder management with the ability to influence across teams.
  • Excellent analytical and problem-solving skills with a data-led decision-making approach.
  • Clear and effective communicator capable of simplifying complex logic.
  • Proven project delivery capability across multiple priorities.
• Experience
  • Significant experience in telecoms or technology product management.
  • Success in building and launching products in complex environments.
  • Experience working with third-party partner relationships.
  • Relationships with TV/security partners beneficial but not required.

Behaviours / Values:

• Embodies TalkTalk’s values of simplicity, customer focus, and innovation.
• Collaborative, open-minded, and proactive in driving improvement.
• Committed to delivering exceptional commercial outcomes and customer experiences.

Additional Information:

• Occasional travel to partner sites or industry events may be required.

Be Yourself. Make an Impact. Join Us. As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer:

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
• Private healthcare for all employees.
• Competitive pension scheme and performance-related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too.