Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a key player in delivering top-notch Ethernet services and managing partner relationships.
- Company: Join PXC, the UK's largest wholesale connectivity provider, dedicated to innovation and reliability.
- Benefits: Enjoy hybrid working, generous holiday allowance, free healthcare, and exciting employee perks.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Strong relationship-building skills and a proactive attitude are essential; service delivery experience is a plus.
- Other info: Flexible working arrangements and a commitment to diversity make PXC a great place to thrive.
The predicted salary is between 28800 - 43200 £ per year.
Provisioning Specialist – Partner Support
Apply locations
Salford Quays, Manchester
Time type
Full time
Posted on
Posted 6 Days Ago
Job requisition id
R0011759
About PXC
We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, providing connectivity, voice, cloud, and security services through the UK’s most robust, secure, resilient, and reliable network.
Formed from Virtual1 and TalkTalk’s wholesale services and national network business, we operate across three core sites: Salford, London, and Skopje, North Macedonia.
Our Mission & Values
Our mission is to be the UK’s best company to work for and the best to work with. We believe this success is driven by our employees, who embody our values: we care; we challenge; we commit.
About the Team
Our provisioning team, made up of over 100 dedicated professionals, ensures PXC remains connected. We deliver vital connectivity to supermarkets, coffee shops, health centers, and GP surgeries across the UK, always prioritizing customer service and efficiency.
Role Overview
As a leading provider of wholesale Ethernet services, we aim to deliver excellent service and maintain our position as the preferred wholesale provider. The Delivery Specialist will build strong, purposeful relationships with our partners, understanding their business goals to optimize delivery cycles and maximize outcomes.
Key Responsibilities
- Become a subject matter expert on Ethernet products (e.g., EAD, EoFTTC, EFM).
- Monitor and analyze partner order management performance, focusing on leakage, contact rate, delays, exceptions, and response times.
- Participate in regular calls with customers and suppliers to foster relationships and provide guidance.
- Coordinate customer projects, including initial discussions with bid teams and customer walkthroughs.
- Manage escalations and resolve order issues end-to-end, collaborating with suppliers and internal teams.
- Proactively address problematic orders, working with fulfillment centers and suppliers to resolve issues.
- Provide insights on new products and suggest improvements for future development.
- Handle customer inquiries and resolve issues related to Ethernet orders.
- Work with multiple suppliers offering various products, involving transactional activities.
- Create support documentation to enhance partner adoption of services and tools.
Success Factors
Essential:
- Relationship Building
- Strong Organizational Skills
- Proactive Attitude
- Problem Solving Skills
Desirable:
- Service Delivery Experience
Employee Benefits
- “PXC Flex” benefit, including Flex30 (additional 30 hours of leave annually)
- Hybrid working policy (60% remote, 40% office)
- Starting holiday allowance of 25 days, with up to 10 additional days via holiday purchase
- Free private healthcare, competitive pension, and bonus opportunities
- Free broadband and gifts for major life events
- Flexible salary sacrifice schemes and shopping discounts
- Inclusive employee networks
(* Leave days and hours are based on full-time employment; pro-rated for part-time employees.)
Our Commitment to Diversity
We value diversity and inclusion, reflecting the communities we serve. Our culture encourages authenticity and inclusivity, and we offer flexible working arrangements to suit individual preferences.
About Us
PXC is the UK’s largest wholesale connectivity provider, aiming to be the top wholesale platform with a secure and reliable network. With 1,100 employees across Salford, London, and North Macedonia, we are committed to empowering our staff and fostering a positive work environment.
#J-18808-Ljbffr
Provisioning Specialist - Partner Support employer: TalkTalk Telecom Group PLC
Contact Detail:
TalkTalk Telecom Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Specialist - Partner Support
✨Tip Number 1
Familiarise yourself with Ethernet products like EAD and EoFTTC. Understanding these services will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've built relationships in previous roles. PXC values these traits highly, so having specific examples ready will set you apart.
✨Tip Number 4
Stay updated on industry trends related to wholesale connectivity. Showing that you're knowledgeable about the market can impress interviewers and highlight your proactive attitude.
We think you need these skills to ace Provisioning Specialist - Partner Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and success factors. Tailor your application to highlight how your skills and experiences align with the role of a Provisioning Specialist.
Highlight Relevant Experience: Emphasise any previous experience in service delivery, relationship building, or problem-solving. Use specific examples to demonstrate your ability to manage escalations and coordinate projects effectively.
Showcase Your Skills: Make sure to showcase your strong organisational skills and proactive attitude in your CV and cover letter. Mention any relevant technical knowledge, especially regarding Ethernet products, to stand out.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at PXC and how you can contribute to their mission and values.
How to prepare for a job interview at TalkTalk Telecom Group PLC
✨Know Your Products
As a Provisioning Specialist, it's crucial to have a solid understanding of Ethernet products like EAD, EoFTTC, and EFM. Brush up on these products before your interview, as demonstrating your knowledge will show your commitment and readiness for the role.
✨Showcase Your Relationship-Building Skills
PXC values strong relationships with partners. Be prepared to discuss examples from your past experiences where you've successfully built and maintained professional relationships. This will highlight your ability to align with their mission and values.
✨Demonstrate Problem-Solving Abilities
The role requires proactive problem-solving skills. Think of specific instances where you've resolved issues effectively, especially in a service delivery context. Sharing these stories will illustrate your capability to handle escalations and order issues.
✨Prepare Questions About Their Culture
PXC prides itself on its inclusive culture and employee benefits. Prepare thoughtful questions about their work environment and how they support diversity and inclusion. This shows your genuine interest in being part of their team and aligns with their values.