At a Glance
- Tasks: Lead service improvements and enhance partner experiences in a dynamic team.
- Company: Join PXC, a forward-thinking company committed to innovation and inclusivity.
- Benefits: Enjoy flexible working, generous holiday, private healthcare, and exciting discounts.
- Other info: Embrace a vibrant culture where diversity and individuality are celebrated.
- Why this job: Make a real impact by driving change and improving services for our partners.
- Qualifications: Strong communication skills and proficiency in MS Office; telecom experience is a plus.
The predicted salary is between 40000 - 50000 € per year.
As a Service Manager within PXC, you will be part of a high driven Service Management community who are committed to instigating change, positively challenging the way we operate and supporting the improvement and growth of our service offering. You will be working with colleagues from across Operations (Provisioning, Assurance, Partner Operations, Order to Cash, Technical Service Management and Service Architecture) and our Sales and Commercial teams.
The Service Manager will represent the needs of our Partners whilst supporting PXC to achieve business objectives and contractual obligations. You will be aligned to a portfolio of Partners where you will be accountable for the overall service experience. You will be empowered to identify and deliver robust, sustainable improvements to our Operational processes by working with colleagues from around the organisation. Whilst you will have no direct leadership responsibilities, you will be required to inspire and influence virtual teams to produce results. You will be an advocate for our self-serve tools, driving digital adoption both within PXC and our Partners by educating on the operational benefits of doing so.
Key Responsibilities in Your Role
- Working with the Account Manager/Account Director to ensure ongoing account growth, taking a ‘sales through service’ approach.
- Conduct regular Service Reviews, sharing performance against the relevant success measures/contractual SLAs and the opportunities for improvement and growth gathered from the insight this data provides.
- Ensure all Service Improvement Plans and Service Development Plans are maintained, ensuring the quality of service being provided is continually assessed and action taken where appropriate.
- Support escalations where required, whilst ensuring documented escalation paths are used effectively.
- Support communication strategies to ensure our Partners are up to date and informed about new products, business changes etc.
- Engage both internal and external stakeholders to create lasting service improvements.
What you need to be successful in this role
Essential:
- Strong written and verbal communication skills.
- Strong MS Office skills.
Desirable:
- Previous Telecommunications experience.
- Experience of working across all organisational levels.
How we look after our employees
- Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours of leave every year for you to use how you wish.
- Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces.
- A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme.
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
- Free broadband for all employees plus gifts for major life events such as marriages and births.
- Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash.
- A range of inclusive employee networks to help integrate employees into life at PXC.
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Service Manager employer: TalkTalk Group
PXC is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working environment and a generous benefits package including additional leave, private healthcare, and a competitive pension scheme. Our inclusive culture fosters innovation and diversity, ensuring that every team member can thrive while contributing to meaningful service improvements for our partners. Join us in a dynamic workplace where your voice matters and you can truly be yourself.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your strong communication skills and MS Office expertise. These are key for the role, so let them know how you can bring value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like PXC, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our dynamic workplace at PXC.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong written communication is key for the Service Manager role, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to convey complex ideas simply.
Tailor Your Application:We want to see how you fit into our team! Make sure to tailor your CV and cover letter to highlight relevant experience, especially in service management or telecommunications. Show us how your past roles align with what we’re looking for.
Highlight Your Problem-Solving Skills:As a Service Manager, you’ll need to identify and deliver improvements. Use your application to share examples of how you've tackled challenges in previous roles. This will help us see your proactive approach to service enhancement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at TalkTalk Group
✨Know Your Partners
Before the interview, take some time to research the partners you’ll be working with. Understand their needs and how your role as a Service Manager can help them achieve their goals. This will show that you’re proactive and genuinely interested in making a positive impact.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, prepare examples of how you've effectively communicated with various stakeholders in the past. Think about times when you’ve had to influence or inspire teams, and be ready to share those stories.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific instances where you identified service improvements or operational efficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you can drive change and enhance service delivery.
✨Familiarise Yourself with Self-Serve Tools
As an advocate for self-serve tools, it’s crucial to understand their operational benefits. Brush up on any relevant tools and be ready to discuss how you would educate partners on their advantages. This shows that you’re aligned with the company’s goals and ready to promote digital adoption.
