At a Glance
- Tasks: Lead customer marketing strategies and campaigns to enhance customer engagement.
- Company: Join TalkTalk, the UK's top value connectivity provider focused on affordability and reliability.
- Benefits: Enjoy flexible hybrid working, generous holidays, private healthcare, and discounts.
- Other info: This is a 1-year fixed-term contract with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team that values creativity, diversity, and making a real impact.
- Qualifications: Experience in marketing, data analysis, and a passion for customer engagement are essential.
The predicted salary is between 43200 - 72000 £ per year.
Social network you want to login/join with:
Senior Customer Marketing Manager, Salford
col-narrow-left
Client:
TalkTalk Group
Location:
Salford, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
c58eb6fc8cd6
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
1 Year FTC
Who are TalkTalk?
TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.
The role
Customer Marketing are experts in customer comms strategy. We work with our colleagues to create great customer experiences and uphold our brand values, to deliver our vision of having customers who love us, engage with us, and stay with us.
You’ll enjoy being a key influencer of this vision by supporting the Head of Customer Marketing in the creation and delivery of the strategy and comms for a range of in-life programmes targeted at our Consumer base. You will also benefit from the variety in your responsibilities. You could be working on different upsell campaigns, managing customers end of life offers or building relationship driving activity across their lifecycle.
Your responsibilities
You’ll work closely with the Head of Customer Marketing to define the appropriate strategy to support the set business objectives
This strategy will focus on appropriate targeted communications campaigns via email, SMS, direct mail, targeted social media and digital, utilising your team to help deliver this vision
You’ll contribute to quarterly planning and strategy discussions, ensuring that we prioritise the most customer-focused and commercially impactful programmes
You recognise the value of data, you’ll be able to work closely with your counterparts in Marketing Automation to drive valuable insights to shape success within campaigns
Utilising the results from all campaigns will be integral to further developing your strategy to optimise campaigns and outcomes
You’ll work with creative agencies to develop campaign messaging and creative
Other responsibilities include:
Managing the sign off process for campaign creative, working closely with and managing appropriate stakeholders feedback
Working with our Marketing Automation team to deliver your email and SMS campaigns via Salesforce Marketing Cloud, and other teams for social, digital and print
Briefing and using campaign evaluation to understand the impact your campaigns are having, and how to improve them
Utilising test and learn in order to drive continuous improvement within all channels
Working with the Head of Customer Marketing to manage budget for your campaigns, making sure that we operate in a cost-efficient and streamlined way.
Skills required to be successful in the role:
Experience in a marketing role
Skilled at understanding data
Experience within a customer space
Understanding of the digital space
Ability to work in a fast paced environment
What to do next?
If this role sounds like it could be for you, please apply and we will be in touch soon!
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
Collaborative office spaces designed for creative thinking and innovation
Free on-site parking at our offices
Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
Private healthcare for all employees
Competitive pension scheme and performance-related bonus opportunities
Free broadband for all employees
Life event gifts – celebrating milestones like marriages and births
Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
Salary sacrifice scheme – save on dental, gym, and more
Big retail and leisure discounts
3 paid volunteering days a year – because making a difference matters to us too
#J-18808-LjbffrSenior Customer Marketing Manager in Salford employer: TalkTalk Group
At TalkTalk, we pride ourselves on being a leading value-for-money connectivity provider, fostering a dynamic and inclusive work culture in Salford. Our commitment to employee well-being is reflected in our flexible hybrid working model, generous holiday package, and comprehensive benefits, including private healthcare and performance-related bonuses. Join us to be part of a collaborative team that values diversity and innovation, where you can truly make an impact while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Marketing Manager in Salford
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for TalkTalk Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like TalkTalk Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with TalkTalk Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at TalkTalk Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Customer Marketing Manager in Salford
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit TalkTalk Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of TalkTalk Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about TalkTalk Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at TalkTalk Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at TalkTalk Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At TalkTalk Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
