Technical Service Analyst in Manchester

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

About the Role

We are currently looking for a Technical Service Analyst to join our change team in Technical Service Management Team in Soapworks. This role is key to ensuring that all of our technical change activities whether instigated internally or externally are managed and implemented safely, successfully and with minimal disruption to existing systems and services.

How can I add value?

Responsibilities:

• Co-ordinate and manage multiple concurrent changes
• Provision of information, advice & guidance on all aspects of Change Management in the network arena
• Arbitrator of change-related issues
• Managing escalations relating to changes
• Ensure all Changes are submitted with required information
• Analyse and Co-ordinate risk and impact assessment activity on both individual and large scale Change
• Liaise with all necessary parties to ensure risk assessment requirements have been met
• Work with the Process Manager to Identify and initiate process/tool/reporting improvements

Must have:

• Telecommunications Experience/Experience in a similar role
• Understanding of PXC Network
• Excellent Organizational skills
• Excellent Communication skills
• Ability to understand and translate the technical detail provided to a more customer focused message
• Ability to understand and work with several partners concurrently
• Ability to handle queries from customers and partners regarding CRQ details

Be great to have:

• ITIL Foundation/ Intermediate Service Operation and ITIL Intermediate RCV
• Change management experience
• PRINCE 2 Foundation

How we look after our employees:

• Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours of leave every year for you to use how you wish
• Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our accessible and collaborative office spaces
• A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme
• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
• Free broadband for all employees plus gifts for major life events such as marriages and births
• Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash
• A range of inclusive employee networks to help integrate employees into life at PXC

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace, and we want to talk to you about how you like to work.