At a Glance
- Tasks: Manage accounts, collect payments, and build strong relationships with customers and stakeholders.
- Company: Join a dynamic team at PXC, where innovation meets inclusivity.
- Benefits: Enjoy flexible working, generous holiday allowance, and private healthcare.
- Other info: Embrace a culture of diversity and flexibility in your work-life balance.
- Why this job: Make a real impact on business growth while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a results-driven mindset are essential.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Credit Control team operates within the wider Order2Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful co-ordination of resources and effective management of stakeholders results in the team achieving their goals.
Order2Cash is responsible for the customer journey from order to bill including Credit Management, Credit Control, Billing Operations, Cash Collection and Allocation, Treatment & Controls and Quality & Governance.
About your Role
The Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms. By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the Controller will, through resilience and determination, contribute to team goals by achieving their own targets. Balancing the needs of the business with the customer experience you will contribute to the business' Growth Strategy.
Key Responsibilities
- B2B Credit Control: Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to our partners. Makes decisions in line with the credit policy, applicable regulations and credit control processes. Knows when to take action and when to escalate.
- Customer focused: Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.
- Performance and target driven: Is results driven and responsible for personal and team targets, and customer satisfaction. Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security. Works independently, consistently follows processes, takes ownership, and drives the outcome. Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.
- Stakeholder management: Builds long lasting relationships with the Credit Control team and key stakeholders, such as, our partners, account managers, customer service and billing teams. Holds stakeholders to account with time bound actions.
- Risk Management: Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio. Knows the difference between unwilling and unable to pay and takes the appropriate action.
How we look after our employees
Here are just some of the ways we recognise and reward our colleagues:
- Our brand new "PXC Flex" benefit has launched in January 2025 and includes Flex30, an additional 30 hours of leave every year for you to use how you wish.
- Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces.
- A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme.
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
- Free broadband for all employees plus gifts for major life events such as marriages and births.
- Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash.
- A range of inclusive employee networks to help integrate employees into life at PXC.
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Credit Controller in Manchester employer: TalkTalk Group
At PXC, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that values diversity and innovation. Our Credit Controllers benefit from flexible working arrangements, generous holiday allowances, and comprehensive health and wellness programmes, all designed to support personal and professional growth. With a focus on collaboration and stakeholder management, you will thrive in an environment that encourages strong relationships and effective communication, making a meaningful impact on our business and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of a Credit Controller. Use specific examples from your past experiences to demonstrate your ability to manage accounts and resolve disputes effectively.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role requires excellent verbal and written communication, make sure your application reflects this. Use clear, concise language and showcase any relevant experience where you've successfully communicated with stakeholders or resolved disputes.
Highlight Your Analytical Approach:We love a structured and analytical mindset! In your application, mention any experiences where you've used data to make decisions or manage risks. This will show us that you can handle the responsibilities of the Credit Controller role effectively.
Demonstrate Customer Focus:The job is all about balancing business needs with customer satisfaction. Share examples in your application where you've gone the extra mile for customers or resolved issues efficiently. This will help us see your commitment to both sides of the equation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at TalkTalk Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data, so brush up on your numbers! Familiarise yourself with key metrics related to credit control and cash collection. Being able to discuss these confidently will show that you understand the role and its impact on the business.
✨Build Rapport
Since this role involves building strong relationships, practice how you can connect with others. Think of examples from your past experiences where you've successfully managed stakeholder relationships or resolved disputes. This will demonstrate your customer-focused approach.
✨Demonstrate Analytical Skills
Prepare to showcase your structured and analytical approach during the interview. Bring examples of how you've used data to make decisions or improve processes in previous roles. This will highlight your ability to manage risk and prioritise effectively.
✨Showcase Your Resilience
Credit control can be challenging, so be ready to discuss times when you've faced difficulties and how you overcame them. Emphasising your determination and ability to stay focused under pressure will resonate well with the interviewers.
