At a Glance
- Tasks: Manage accounts, collect payments, and build strong relationships with customers and stakeholders.
- Company: Join a dynamic team at PXC, where innovation meets inclusivity.
- Benefits: Enjoy flexible working, generous holiday allowance, and private healthcare.
- Other info: Embrace a culture of diversity and flexibility in your work-life balance.
- Why this job: Make a real impact on business growth while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a results-driven mindset are essential.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Credit Control team operates within the wider Order2Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful co-ordination of resources and effective management of stakeholders results in the team achieving their goals.
Order2Cash is responsible for the customer journey from order to bill including Credit Management, Credit Control, Billing Operations, Cash Collection and Allocation, Treatment & Controls and Quality & Governance.
About your Role
The Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms. By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the Controller will, through resilience and determination, contribute to team goals by achieving their own targets. Balancing the needs of the business with the customer experience you will contribute to the business' Growth Strategy.
Key Responsibilities
- B2B Credit Control: Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to our partners. Makes decisions in line with the credit policy, applicable regulations and credit control processes. Knows when to take action and when to escalate.
- Customer focused: Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.
- Performance and target driven: Is results driven and responsible for personal and team targets, and customer satisfaction. Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security. Works independently, consistently follows processes, takes ownership, and drives the outcome. Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.
- Stakeholder management: Builds long lasting relationships with the Credit Control team and key stakeholders, such as, our partners, account managers, customer service and billing teams. Holds stakeholders to account with time bound actions.
- Risk Management: Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio. Knows the difference between unwilling and unable to pay and takes the appropriate action.
How we look after our employees
Here are just some of the ways we recognise and reward our colleagues:
- Our brand new "PXC Flex" benefit has launched in January 2025 and includes Flex30, an additional 30 hours of leave every year for you to use how you wish.
- Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces.
- A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme.
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
- Free broadband for all employees plus gifts for major life events such as marriages and births.
- Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash.
- A range of inclusive employee networks to help integrate employees into life at PXC.
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Credit Controller in Manchester employer: TalkTalk Group
At PXC, we pride ourselves on being the UK's largest provider of wholesale connectivity, offering a dynamic and inclusive work environment that empowers our employees to excel. With a strong focus on employee well-being, we provide generous benefits such as flexible working arrangements, extensive holiday allowances, and comprehensive healthcare options, all while fostering a culture of collaboration and continuous learning. Join us in Salford, where you can contribute to critical national infrastructure and grow your career in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TalkTalk Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TalkTalk Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TalkTalk Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TalkTalk Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TalkTalk Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TalkTalk Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TalkTalk Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
