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- Tasks: Lead change initiatives and ensure smooth transitions within operations.
- Company: PXC, the UK's largest wholesale connectivity provider with a collaborative culture.
- Benefits: Flexible hybrid working, 25 days holiday, private healthcare, and bonus opportunities.
- Other info: Join a diverse team where you can truly be yourself and grow your career.
- Why this job: Make a real impact by driving change in a dynamic and innovative environment.
- Qualifications: Experience in change management and SDLC, with knowledge of methodologies like ADKAR.
The predicted salary is between 60000 - 75000 £ per year.
We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.
As Change Lead you'll be key to business success by enabling the smooth implementation of change within the Operation. You'll work closely with our Quality and MI teams to understand resource requirements and agree success criteria/standards required to successfully adopt change within the Operation. Getting up to speed quickly is vital, drawing on technical and operational subject matter experts for support, but ultimately owning the responsibility for successful delivery of the change and ensuring operational readiness. You'll be hands on, delivering required documentation and the supporting framework to ensure the workforce have the necessary support and training to succeed and transition into BAU.
How will I add value in this role?
- Maintain an accurate view of change roadmap
- Identify forthcoming change which is likely to impact the operation, getting actively involved in feasibility discussions to shape early.
- Clarify operational requirements and maintain accurate traceability of source and delivery status
- Work with subject matter experts and leadership to ensure requirements are well defined
- Work with operational leadership to define standard requirements necessary to land change successfully
- Actively work with Business Analyst / Solutions Architects to ensure change documentation (BRDs, PIDs etc…) reflect operational requirements
- Provide final approval before movement into build/deployment phases
- Identify operational readiness and understand/resolve challenges (e.g. Unclear objectives/outcomes, Conflicting requirements, Capacity/resource or risk to BAU performance, Scope creep and slippage)
- Agree and set success criteria and user readiness requirements
- Define testing plans and work with the operation to support execution during UAT
- Communicate change roadmap and status across management and the wider operation
- Maintain change log including approval outcomes/decisions, accepted risks, realised benefits and/or workarounds.
What do I need in order to deliver this role?
- Change Management and SDLC experience
- Good grasp of change methodologies e.g. ADKAR, Kotters, 7S etc.
- Experience using process mapping tools
It would be great to also have:
- ITIL Foundation
- SharePoint, MS Teams and MS Planner experience
The Benefits
- Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces
- A starting holiday allowance of 25 days holiday and up to 10 extra days* leave via our holiday purchase scheme
- Flex30, an additional 30 hours* of leave every year for you to use how you wish
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
- Free broadband for all employees plus gifts for major life events such as marriages and births
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Change Lead in Manchester employer: TalkTalk Group
Contact Detail:
TalkTalk Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Lead in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching PXC and understanding their values. Be ready to discuss how your experience aligns with their mission to be the best company to work for. Show them you care, challenge the status quo, and are committed to making a difference!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your change management experience and how you’ve successfully led projects in the past. The more you practice, the more natural it will feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the PXC team. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Change Lead in Manchester
Some tips for your application 🫡
Show Your Change Management Skills: Make sure to highlight your experience with change management methodologies like ADKAR or Kotters. We want to see how you've successfully navigated change in previous roles, so share specific examples that demonstrate your expertise.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with our needs.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant. We appreciate applications that are easy to read and get straight to the point, showing us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at PXC!
How to prepare for a job interview at TalkTalk Group
✨Know Your Change Methodologies
Familiarise yourself with change management methodologies like ADKAR and Kotter's 8-Step Process. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the frameworks that PXC values.
✨Demonstrate Operational Readiness
Prepare to talk about how you’ve ensured operational readiness in previous projects. Highlight specific examples where you identified challenges and successfully navigated them, as this aligns with the responsibilities of a Change Lead.
✨Engage with Subject Matter Experts
Show that you understand the importance of collaboration by discussing how you've worked with subject matter experts in the past. Bring examples of how you’ve gathered insights to shape successful change initiatives.
✨Communicate Effectively
PXC values clear communication, so practice articulating your thoughts on change roadmaps and success criteria. Be prepared to explain how you would keep stakeholders informed throughout the change process, ensuring everyone is on the same page.