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For Companies At a Glance
- Tasks: Manage accounts, grow revenue, and build strong client relationships in the telecom sector.
- Company: Join TalkTalk Business, a leading B2B tech provider with over 30 years of experience.
- Benefits: Enjoy a competitive salary, bonus scheme, and comprehensive benefits package.
- Why this job: Be part of an ambitious team shaping the future of business connectivity.
- Qualifications: Experience in telecommunications and account management with strong communication skills.
- Other info: Flexible hybrid working model and opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
TalkTalk Business is one of the UK’s leading B2B technology & managed service providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and network infrastructure. For over 30 years, we’ve served businesses of every size – from national retailers to small and medium-sized enterprises – with future-proof, scalable technology and dedicated support. Building on this heritage, we’re focused on providing a comprehensive managed service portfolio, alongside our core connectivity specialisms, giving Enterprise organisations more choice and flexibility as they innovate and grow. Our mission is simple: to empower UK organisations to exceed their ambitions by delivering trusted service and innovative solutions.
The Role
Reporting into the Mid-Market Sales Manager, the SME Account Manager is responsible for retaining and growing revenue alongside attracting new business, ensuring all targets are met. You will be directly responsible for optimising sales opportunities, selling the full TalkTalk Business portfolio and fostering strong relationships with your clients. You will operate within accounts from C-level down, leveraging and developing relationships to develop wallet share and win new business through referrals or lead generation.
What you will do
- Build & maintain effective long-term relationships with a defined customer base to ensure a high level of customer satisfaction with all key and senior decision makers and influencers.
- Ensure you are in regular contact with your account base, conducting regular status & strategy meetings and are able to develop relationships “high & wide” within the account operating at C-level down.
- Achieve set revenue targets by increasing spend per account and mitigating any churn risks.
- Achieve the set Total Contract Value target by selling the whole TalkTalk portfolio via new business as well as cross & up-selling to existing customers.
- Convert leads into opportunities as well as securing referrals and closing a significant proportion of sales from your pipeline.
- Serving as the primary interface for all customer interactions regarding requirements and projects, creating demand for our products by raising your profile within our customers' organisations, becoming a trusted advisor for them.
- Develop & maintain relationships with key internal stakeholders (e.g. Commercial, Pre-Sales, Bid Management, Customer Services, Operations, Assurance, Management etc), following all correct processes and adhering to set procedures & compliance.
- Achievement of set KPIs which cover off activity and productivity and are subject to change but are monitored on a regular basis.
Skills and experience we are looking for
- Experience within the Telecommunication industry and Account Management.
- A strong commercial acumen and an understanding of revenue forecasting and attrition management.
- Excellent communication skills, with the ability to present information clearly to customers and internal stakeholders alike.
- A solid understanding of the technology within our portfolio is preferred e.g. SD WAN, Cisco Meraki, hosted telephony solutions etc.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our way of working is to work 3 out of 5 days in the office (adjusted for colleagues who are part-time) at our HQ in Soapworks, Salford Quays, with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
- Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
- Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events and enjoy electric car charging points available at our HQ.
We’ve created a happy, diverse, inspiring workplace for real people, just like you. If you understand what customers want and are committed to making it happen, be a part of our story.
SME Account Manager employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can lead to opportunities you might not find through traditional job boards.
✨Tip Number 2
Prepare for those interviews! Research TalkTalk Business thoroughly—know their products, services, and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! You need to sell yourself just like you would sell TalkTalk’s portfolio. Be clear about your achievements and how they relate to the role of SME Account Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our ambitious team at TalkTalk Business.
We think you need these skills to ace SME Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SME Account Manager role. Highlight your experience in telecommunications and account management, and show us how you can help TalkTalk Business grow its customer base.
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to present information clearly. We want to see how you can build relationships with clients and internal stakeholders alike.
Highlight Relevant Experience: Don’t forget to mention any specific technologies you’re familiar with, like SD WAN or hosted telephony solutions. This will show us that you understand our portfolio and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at TalkTalk Business
✨Know the Company Inside Out
Before your interview, make sure you research TalkTalk Business thoroughly. Understand their products, services, and recent developments in the telecommunications industry. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Prepare for Relationship Building Questions
As an SME Account Manager, relationship management is key. Be ready to discuss your strategies for building and maintaining client relationships. Think of specific examples from your past experiences where you successfully nurtured a client relationship or turned a challenging situation into a positive outcome.
✨Showcase Your Commercial Acumen
Demonstrate your understanding of revenue forecasting and attrition management during the interview. Prepare to discuss how you've previously achieved sales targets and managed accounts effectively. Use metrics and figures to back up your claims, as this will highlight your commercial awareness.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, the challenges they face in the market, or how success is measured for the SME Account Manager position. This shows that you’re not just interested in the job, but also in contributing to the company's growth.