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For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely cash collection while resolving disputes.
- Company: Join TalkTalk Business, a leading B2B tech provider with a collaborative culture.
- Benefits: Flexible hybrid working, competitive pay, and a supportive team environment.
- Why this job: Make a real impact on business connectivity and enhance customer experiences.
- Qualifications: Experience in credit control, strong analytical skills, and excellent communication.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Us
TalkTalk Business is one of the UK’s leading B2B technology & managed service providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and network infrastructure. For over 30 years, we’ve served businesses of every size – from national retailers to small and medium-sized enterprises – with future-proof, scalable technology and dedicated support. Building on this heritage, we’re focused on providing a comprehensive managed service portfolio, alongside our core connectivity specialisms, giving Enterprise organisations more choice and flexibility as they innovate and grow. Our mission is simple: to empower UK organisations to exceed their ambitions by delivering trusted service and innovative solutions. If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
We’re looking for a proactive and customer‑focused Credit Controller to join our team on a fixed‑term contract for a minimum of 3 months. In this role, you’ll play a key part in maximising revenue and reducing risk by managing a portfolio of customer accounts and ensuring timely, accurate cash collection. Working closely with the Head of Billing, Fraud and Collections, as well as teams across Credit & Risk, Operations, Sales, and external partners, you’ll handle end‑to‑end cash collection for both active and disconnected accounts, while resolving customer disputes effectively and delivering an excellent customer experience. You’ll use your strong credit control knowledge, analytical mindset, and problem‑solving skills to prioritise workload, drive continuous improvement, and contribute to improved cash flow across the business. This is a fast‑paced, highly collaborative role where you’ll work both independently and as part of a supportive team to exceed financial and quality targets.
Responsibilities
- Own and manage end‑to‑end cash collection for a portfolio of active and disconnected accounts, ensuring timely payment of all invoices.
- Engage with customers, partners, and internal teams daily to resolve billing queries quickly and deliver an exceptional customer experience.
- Use strong credit control knowledge to prioritise workload effectively and maximise cash flow.
- Monitor and manage credit risk, proactively identifying issues and supporting continuous improvement initiatives.
- Ensure compliance with all organisational policies, standards, and Delegation of Authority guidelines.
- Apply analytical thinking to review workloads, challenge inefficiencies, and help drive process improvements across the team.
- Identify and mitigate potential delays or risks, using problem‑solving skills to keep collections on track.
- Collaborate across teams while working independently, consistently meeting or exceeding financial and quality KPIs.
Skills and experience we are looking for
We’re looking for a Credit Controller with solid credit control experience, ideally gained in a fast‑paced environment and preferably within telecommunications. The ideal candidate will:
- Have strong risk‑management and analytical skills, with the ability to review workloads, spot inefficiencies, and support continuous improvement.
- Be confident using Microsoft Office, highly organised, and able to manage their own workload while adapting to changing priorities.
- Communicate clearly and professionally with customers and internal teams.
- Take ownership, share knowledge, and embrace new systems and processes with a proactive, performance‑driven approach.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our way of working is to work 3 out of 5 days in the office (adjusted for colleagues who are part-time) at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
Be a part of our story. We’ve created a happy, diverse, inspiring workplace for real people, just like you. If you understand what customers want and are committed to making it happen, be a part of our story.
Credit Controller (Fixed Term Contract) in Salford employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (Fixed Term Contract) in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand TalkTalk Business's mission and values, so you can show how you fit into their ambitious team. Tailor your answers to reflect their focus on customer experience and innovation.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've resolved disputes or improved processes. This will help you shine during interviews, especially since they value analytical thinking and continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the TalkTalk Business story. Let's shape the future of business connectivity together!
We think you need these skills to ace Credit Controller (Fixed Term Contract) in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your credit control experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific examples of how you’ve successfully managed cash collections or resolved customer disputes in the past.
Show Off Your Analytical Skills: Since we value analytical thinking, don’t forget to mention any tools or methods you’ve used to improve processes or manage workloads. We want to see how you can contribute to our continuous improvement initiatives!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at TalkTalk Business
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your strong credit control knowledge. Brush up on key metrics related to cash flow and debt management. Be ready to discuss how you've successfully managed accounts in the past and any specific strategies you've used to improve collections.
✨Showcase Your Problem-Solving Skills
This role requires you to resolve customer disputes effectively. Prepare examples of challenging situations you've faced in previous roles and how you navigated them. Highlight your analytical mindset and how it has helped you identify inefficiencies and drive improvements.
✨Communicate Clearly
Effective communication is crucial in this position. Practice articulating your thoughts clearly and professionally. You might be asked to role-play a scenario where you need to engage with a customer about a billing query, so be ready to showcase your customer service skills.
✨Embrace Flexibility
With a hybrid working model, it's important to show that you're adaptable. Discuss your experience working both independently and as part of a team. Share how you've managed your workload in fast-paced environments and how you can thrive in a flexible work setting.