Presales Consultant

Talent Acquisition Manager at TalkTalk Business | Ex-PZ Cussons, Ex-NCC Group

The Role

We’re looking for a talented Pre-Sales Consultant to join our dynamic and customer-focused team. In this pivotal role, you’ll act as a trusted technical advisor to our Account Executives and Sales teams, helping shape innovative, value-led solutions that meet customer needs. You’ll collaborate across departments, including Product, Marketing, and Engineering, to ensure technical alignment, market relevance, and a seamless customer experience. Working with a wide range of technologies, you’ll support customers throughout their journey, from initial engagement to solution adoption. This is a fantastic opportunity to join a high-performing team of technical professionals who are passionate about delivering exceptional outcomes and embracing emerging technologies.

Responsibilities

The responsibilities for the role include, but are not limited to:

• Engage with customers to understand business and technical requirements, translating them into tailored solutions.
• Design scalable, secure, and commercially viable solutions across areas such as networking, connectivity, security, UCaaS/CCaaS, cloud, and IoT.
• Select and collaborate with appropriate technologies and vendors (e.g. Cisco, Meraki, Mitel) aligned with customer environments and procurement frameworks.
• Produce technical documentation including high-level designs, bill of materials, and responses to bids and RFx processes.
• Partner with Sales teams to qualify opportunities, shape propositions, and support deal closures.
• Deliver technical presentations, workshops, and demonstrations to showcase solution value.
• Collaborate with internal teams to ensure feasibility, pricing accuracy, and readiness for delivery.
• Stay informed on emerging technologies such as SD-WAN, SASE, and IoT, and advise on strategic fit.
• Contribute to process improvements and internal knowledge sharing to enhance pre-sales effectiveness.
• Maintain awareness of compliance standards and public sector procurement frameworks.

Skills and experience we are looking for

• Experience in technical customer-facing roles such as pre-sales, solutions engineering, or post-sales implementation.
• Technical knowledge in at least three areas such as: enterprise routing, service provider routing, IoT, network automation, LAN/cloud technologies, on-prem/cloud security, UCaaS/CCaaS.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Strong presentation and consulting skills, with a customer-first mindset.
• Comfortable working independently and taking ownership of tasks and outcomes.
• Flexible and eager to learn new technologies and market trends.
• Industry-recognised certifications in voice and data are beneficial but not essential.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Birthday Off: In addition to your 25 Days Holiday Allowance, you get your Birthday off and an option to carry over 5 days to the following year.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be ACE

Be Ambitious, Be Connected, Be Empowered.

We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.

We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.

EEO statements and equal opportunity We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.