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For Companies At a Glance
- Tasks: Lead partner performance, optimise processes, and ensure top-notch service delivery.
- Company: Join a trusted connectivity provider supporting UK businesses for over 25 years.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a comprehensive benefits package.
- Why this job: Shape the future of business connectivity while fostering professional relationships and driving improvement.
- Qualifications: Strong skills in Salesforce, Excel, and interpersonal communication required.
- Other info: Opportunities for personal growth and exciting company events await you!
The predicted salary is between 43200 - 72000 £ per year.
For over 25 years, we have been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential. Apply today and help us shape the future of business connectivity.
Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements.
As an ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires seamless collaboration with the TTBD Vendor Management and RMA Team to ensure alignment on responsibilities and accountability when governing partners.
- Partner Performance Management: Establish and monitor key performance indicators (KPIs) to evaluate partner performance, ensuring they meet contractual obligations and service level agreements (SLAs). Implement and maintain best practices to optimise operational efficiency and effectiveness in partner engagements.
- Relationship Management: Build and maintain strong relationships with partners to foster collaboration, address issues promptly, and ensure mutual goals are met.
- Risk Management: Identify potential risks in partner operations and implement strategies to mitigate these risks, ensuring continuity and reliability of services.
- Quality Assurance: Ensure partners deliver high-quality services that meet or exceed the company's standards and customer expectations. Drive continuous improvement initiatives to enhance partner performance and operational processes.
- Compliance and Governance: Ensure all partner operations comply with regulatory requirements and internal policies.
- Cost Management: Identify efficiencies in both partner operational performance and the cost base.
Strong proficiency in Salesforce and Microsoft Excel for data management and analysis. Strong interpersonal skills for building and maintaining effective partnerships. Effective problem-solving skills for addressing issues in partner operations. Adaptability to changing market conditions, technologies, and partner requirements. Willingness to travel nationally and internationally to customer and supplier sites. Competence in managing and planning workloads to meet deadlines, including handling conflicting priorities. Skill in identifying and mitigating potential risks in partner operations.
That’s why we have adopted a hybrid approach to working. Our aim is for our full-time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
If you love making connections and building a team.
Partner & Head of Dispute Resolution employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner & Head of Dispute Resolution
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to partner performance management. Understanding these metrics will help you demonstrate your ability to optimise operational efficiency and effectiveness during interviews.
✨Tip Number 2
Network with professionals in the connectivity and service delivery sectors. Building relationships with industry peers can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Showcase your proficiency in Salesforce and Microsoft Excel by preparing examples of how you've used these tools to analyse data and improve partner performance in previous roles. This will highlight your technical skills and problem-solving abilities.
✨Tip Number 4
Research TTB's current partners and their operational challenges. Being knowledgeable about their business landscape will allow you to discuss potential strategies for enhancing partner performance and compliance during your interview.
We think you need these skills to ace Partner & Head of Dispute Resolution
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispute resolution and partner management. Use specific examples that demonstrate your ability to optimise processes and enhance partner performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building relationships and driving continuous improvement. Mention how your skills align with the responsibilities outlined in the job description, particularly in risk management and quality assurance.
Highlight Key Skills: Emphasise your proficiency in Salesforce and Microsoft Excel, as well as your strong interpersonal and problem-solving skills. These are crucial for the role and should be clearly stated in both your CV and cover letter.
Showcase Your Adaptability: Demonstrate your adaptability to changing market conditions and technologies. Provide examples of how you've successfully managed conflicting priorities and met deadlines in previous roles.
How to prepare for a job interview at TalkTalk Business
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations for the Head of Dispute Resolution role. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to partner performance management.
✨Showcase Your Relationship Management Skills
Be prepared to discuss your experience in building and maintaining strong relationships with partners. Highlight specific examples where you've successfully collaborated to address issues and achieve mutual goals, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in relation to partner operations. Prepare to share instances where you've identified risks and implemented effective strategies to mitigate them, ensuring continuity and reliability of services.
✨Highlight Your Data Management Proficiency
Since strong proficiency in Salesforce and Microsoft Excel is essential, be ready to discuss how you've used these tools for data management and analysis in previous roles. Provide examples of how your analytical skills have informed decision-making and strategic planning.
