At a Glance
- Tasks: Lead partner performance and optimise service delivery for a dynamic telecom company.
- Company: Join TalkTalk Business, a leader in UK connectivity with over 25 years of experience.
- Benefits: Enjoy a competitive salary, bonus scheme, and free broadband, plus hybrid working options.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Be part of an ambitious team shaping the future of business connectivity with a focus on innovation.
- Qualifications: Strong skills in Salesforce, Excel, and telecom regulations; excellent communication and problem-solving abilities required.
The predicted salary is between 48000 - 72000 £ per year.
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Talent Acquisition Manager at TalkTalk Business | Ex-PZ Cussons, Ex-NCC Group
About Us
For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.
Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements.
As an ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report, requires seamless collaboration with the TTBD Vendor Management and RMA Team to ensure alignment on responsibilities and accountability when governing partners.
Responsibilities
Key Duties and Responsibilities for the role include, but are not limited to:
- Partner Performance Management: Establish and monitor key performance indicators (KPIs) to evaluate partner performance, ensuring they meet contractual obligations and service level agreements (SLAs).
- Operational Excellence: Implement and maintain best practices to optimise operational efficiency and effectiveness in partner engagements.
- Relationship Management: Build and maintain strong relationships with partners to foster collaboration, address issues promptly, and ensure mutual goals are met.
- Risk Management: Identify potential risks in partner operations and implement strategies to mitigate these risks, ensuring continuity and reliability of services.
- Quality Assurance: Ensure partners deliver high-quality services that meet or exceed the company's standards and customer expectations.
- Continuous Improvement: Drive continuous improvement initiatives to enhance partner performance and operational processes.
- Reporting and Analytics: Provide regular performance reports and insights to senior management, using data analytics to inform decision-making and strategic planning.
- Compliance and Governance: Ensure all partner operations comply with regulatory requirements and internal policies.
- Cost Management: Identify efficiencies in both partner operational performance and the cost base.
Skills and experience we are looking for
- Strong proficiency in Salesforce and Microsoft Excel for data management and analysis.
- Solid understanding of UK telecoms regulations and best practices.
- Proactive approach to continuous improvement in delivery processes and systems.
- Strong interpersonal skills for building and maintaining effective partnerships.
- Experience in preparing and presenting reports, forecasting, and budgeting.
- Excellent negotiation skills for managing contracts and agreements.
- Effective problem-solving skills for addressing issues in partner operations.
- Adaptability to changing market conditions, technologies, and partner requirements.
- Willingness to travel nationally and internationally to customer and supplier sites.
- Capable of supporting others by sharing technical knowledge and providing advice.
- Competence in managing and planning workloads to meet deadlines, including handling conflicting priorities.
- Strong communication skills for effective stakeholder and colleague interaction.
- Constructive engagement with others, contributing to a positive team culture.
- Strategic thinking to develop and implement strategies that align with company goals.
- Skill in identifying and mitigating potential risks in partner operations.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full-time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
- Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
- Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
Be a part of our story
We're human, just like you. We've created a happy, diverse, inspiring workplace for real people, just like you.
So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Supply Chain, Quality Assurance, and Strategy/Planning
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Industries
Telecommunications
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Head of Partner Operational Performance in Salford employer: TalkTalk Business
At TalkTalk Business, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values collaboration and innovation. Our hybrid working model allows for flexibility, ensuring a healthy work-life balance while providing ample opportunities for professional growth within the telecommunications sector. Join us in Salford, where you can make a meaningful impact on business connectivity and enjoy a supportive environment that encourages your success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Partner Operational Performance in Salford
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at TalkTalk Business, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Head of Partner Operational Performance.
We think you need these skills to ace Head of Partner Operational Performance in Salford
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at TalkTalk Business. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research TalkTalk Business and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at TalkTalk Business
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at TalkTalk Business.
✨Research Specific Challenges Faced by TalkTalk Business
Look into any unique supply chain challenges TalkTalk Business might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
