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For Companies At a Glance
- Tasks: Lead partner performance, optimise processes, and enhance service delivery.
- Company: Join a trusted connectivity provider supporting UK businesses for over 25 years.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a comprehensive benefits package.
- Why this job: Shape the future of business connectivity while fostering professional relationships and driving improvements.
- Qualifications: Strong skills in Salesforce, Excel, and interpersonal communication required.
- Other info: Opportunity for personal growth and participation in exciting company events.
The predicted salary is between 43200 - 72000 £ per year.
For over 25 years, we have been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential. Apply today and help us shape the future of business connectivity.
Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures performance metrics are met. Responsibilities include:
- Optimising processes, enhancing partner performance, and fostering professionalism in service delivery.
- Building and maintaining relationships with key partners to drive continuous improvement.
- Monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements.
As an ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves:
- Evaluating partner performance and maintaining senior strategic relationships.
- Preparing Monthly and Quarterly Business Reviews.
- Seamless collaboration with the TTBD Vendor Management and RMA Team to ensure alignment on responsibilities and accountability when governing partners.
Partner Performance Management:
- Establish and monitor key performance indicators (KPIs) to evaluate partner performance, ensuring they meet contractual obligations and service level agreements (SLAs).
- Implement and maintain best practices to optimise operational efficiency and effectiveness in partner engagements.
Relationship Management:
- Build and maintain strong relationships with partners to foster collaboration, address issues promptly, and ensure mutual goals are met.
Risk Management:
- Identify potential risks in partner operations and implement strategies to mitigate these risks, ensuring continuity and reliability of services.
Quality Assurance:
- Ensure partners deliver high-quality services that meet or exceed the company's standards and customer expectations.
- Drive continuous improvement initiatives to enhance partner performance and operational processes.
- Provide regular performance reports and insights to senior management, using data analytics to inform decision-making and strategic planning.
Compliance and Governance:
- Ensure all partner operations comply with regulatory requirements and internal policies.
Cost Management:
- Identify efficiencies in both partner operational performance and the cost base.
Strong proficiency in Salesforce and Microsoft Excel for data management and analysis. Strong interpersonal skills for building and maintaining effective partnerships. Effective problem-solving skills for addressing issues in partner operations. Adaptability to changing market conditions, technologies, and partner requirements. Willingness to travel nationally and internationally to customer and supplier sites. Competence in managing and planning workloads to meet deadlines, including handling conflicting priorities. Skill in identifying and mitigating potential risks in partner operations.
That’s why we have adopted a hybrid approach to working. Our aim is for our full-time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
If you love making connections and building a team.
Head of Partner Management employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Partner Management
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to partner management. Understanding how these metrics are evaluated will help you demonstrate your ability to optimise partner performance during discussions.
✨Tip Number 2
Showcase your experience in building and maintaining relationships with partners. Prepare examples of how you've successfully collaborated with stakeholders to achieve mutual goals, as this is crucial for the role.
✨Tip Number 3
Highlight your problem-solving skills by preparing scenarios where you've identified risks in operations and implemented effective strategies to mitigate them. This will illustrate your proactive approach to risk management.
✨Tip Number 4
Be ready to discuss your proficiency in Salesforce and Microsoft Excel. Consider preparing a brief overview of how you've used these tools for data management and analysis in previous roles, as this is essential for the position.
We think you need these skills to ace Head of Partner Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in partner management, operational performance, and relationship building. Use specific examples that demonstrate your ability to meet KPIs and enhance partner performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for business connectivity and how your skills align with the responsibilities of the Head of Partner Management role. Mention your experience with data analytics and compliance, as these are key aspects of the job.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your effective problem-solving abilities, particularly in managing partner operations and mitigating risks. This will demonstrate your readiness for the challenges of the role.
Highlight Interpersonal Skills: Emphasise your strong interpersonal skills in both your CV and cover letter. Discuss how you have successfully built and maintained relationships with partners in previous roles, as this is crucial for the position.
How to prepare for a job interview at TalkTalk Business
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Head of Partner Management role. Familiarise yourself with the responsibilities, such as optimising processes and managing partner performance. This will help you articulate how your skills align with their needs.
✨Showcase Your Relationship Management Skills
Since building and maintaining relationships with partners is crucial, prepare examples from your past experiences where you've successfully fostered collaboration and addressed issues. Highlight your interpersonal skills and how they can benefit the company.
✨Prepare for Data-Driven Discussions
Given the emphasis on KPIs and data analytics in this role, be ready to discuss how you've used tools like Salesforce and Excel to manage data and inform decision-making. Bring specific examples of how your analytical skills have led to improved partner performance.
✨Demonstrate Adaptability and Problem-Solving
The ability to adapt to changing market conditions and solve problems effectively is key. Prepare to discuss situations where you've successfully navigated challenges in partner operations, showcasing your strategic thinking and risk management abilities.
