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For Companies At a Glance
- Tasks: Join our Transformation team as a Business Analyst, driving strategic change and process improvements.
- Company: TalkTalk Business has over 25 years of experience supporting UK businesses with innovative connectivity solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, free broadband, and opportunities for personal growth.
- Why this job: Be part of an ambitious team shaping the future of business connectivity in a flexible work environment.
- Qualifications: Strong analytical skills, experience in transformation projects, and excellent communication abilities are essential.
- Other info: Hybrid working model: 3 days in the office, 2 days remote for better work-life balance.
The predicted salary is between 28800 - 48000 £ per year.
About Us
For over 25 years, we\’ve been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.
Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
Join our Transformation team as a Business Analyst, where you’ll play a key role in delivering strategic change across TalkTalk Business. Working alongside Project Managers, PMO, and Product teams, you’ll collaborate with cross-functional stakeholders to drive business and process improvements – from new product development to large-scale transformation initiatives.
This is a pivotal role supporting the successful delivery of our business strategy through insight, analysis, and a passion for continuous improvement.
Responsibilities
The responsibilities for the role include, but are not limited to:
- Conduct analysis across both agile and waterfall projects, adapting methods to suit delivery needs.
- Translate strategic goals into clear, prioritised business and functional requirements.
- Map current-state customer journeys and business processes in collaboration with stakeholders.
- Identify system and process impacts, and model functional behaviours (e.g. use cases, screen flows).
- Represent business needs during design and development, ensuring solutions align with objectives.
- Validate outcomes with delivery teams and support effective test planning.
- Facilitate stakeholder input, influence prioritisation, and communicate across all levels – including Executive.
- Champion an outcome-focused approach that delivers real value to the business.
Skills and experience we are looking for
- Strong analytical, problem-solving, and critical thinking skills.
- Experience working on complex transformation, IT, or business change projects.
- Excellent communication and negotiation abilities, with confidence engaging stakeholders at all levels.
- A proactive, adaptable mindset suited to fast-paced and evolving environments.
- Ability to manage competing priorities and meet deadlines independently.
- Collaborative approach, with a willingness to share knowledge and support others.
- Comfortable adopting new systems and processes, with a commitment to continuous learning.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
- Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
- Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
Be #ACE!
Be Ambitious, Be Connected, Be Empowered.
We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.
We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.
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Business Analyst employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in business analysis and transformation. Understanding methodologies like Agile and Waterfall will not only help you during interviews but also show that you're proactive about your professional development.
✨Tip Number 2
Network with current or former employees of TalkTalk Business on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully driven business improvements in past roles. Tailoring your experiences to align with the responsibilities listed in the job description will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your communication skills by preparing thoughtful questions for your interviewers. This not only reflects your interest in the role but also highlights your ability to engage with stakeholders at all levels, a key requirement for the position.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Analyst position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your analytical, problem-solving, and communication abilities, as these are crucial for a Business Analyst.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for continuous improvement and your understanding of the company's goals. Mention specific examples of how your previous experiences relate to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TalkTalk Business
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Business Analyst. Familiarise yourself with concepts like agile and waterfall methodologies, as well as how to map customer journeys and business processes.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences that demonstrate your strong analytical and problem-solving skills. Be ready to discuss how you've approached complex transformation projects and the outcomes you achieved.
✨Engage with Stakeholders
Since the role involves collaborating with various stakeholders, think of instances where you've successfully communicated and negotiated with different levels of an organisation. Highlight your ability to influence prioritisation and facilitate input.
✨Emphasise Continuous Improvement
Talk about your commitment to continuous learning and improvement. Share examples of how you've adapted to new systems or processes in fast-paced environments, showcasing your proactive and adaptable mindset.