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For Companies At a Glance
- Tasks: Build strong client relationships and drive business growth with innovative solutions.
- Company: Join a leading connectivity provider with over 25 years of experience.
- Benefits: Competitive salary, bonus scheme, comprehensive benefits, and free broadband.
- Why this job: Make a real impact while collaborating with a dynamic, high-performing team.
- Qualifications: Experience in managing key client relationships and strong communication skills.
- Other info: Enjoy a hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Us
For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.
Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
Are you passionate about building strong client relationships and driving business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue.
You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you.
Responsibilities
The responsibilities for the role include, but are not limited to:
- Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and new referrals.
- Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management.
- Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales.
- Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless delivery and outstanding customer experiences.
- Maintain strong commercial discipline by managing accurate forecasts, developing healthy pipelines, and consistently achieving or exceeding sales targets.
- Support team development by mentoring colleagues and contributing to a collaborative, growth-focused team culture.
Skills and experience we are looking for
- Proven experience in managing key client relationships, with a focus on upselling, cross-selling, and delivering customer satisfaction.
- Strong proficiency in Salesforce CRM for account planning, case management, and tracking the sales journey.
- Excellent communication and negotiation skills, with the ability to engage stakeholders at all levels.
- Solid understanding of TTBD’s product portfolio and the ability to position solutions effectively within the industry.
- Commercially astute, with the ability to analyse data, forecast accurately, and provide strategic insights.
- Collaborative mindset, working cross-functionally to enhance service delivery and customer outcomes.
- Adaptable and organised, able to manage competing priorities and meet deadlines in a fast-paced environment.
- Committed to continuous learning and sharing knowledge to support team development and customer engagement.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home.
However, this opportunity is a field-based opportunity where a majority of your working time will be spent visiting clients on-site. You will be required occasionally to report into the office for Team days.
We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
- Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
- Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
Be #ACE!
Be Ambitious, Be Connected, Be Empowered.
We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.
We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.
Account Manager employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, know their products, and understand their market position. When you walk in, you want to show them you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Have a clear, concise story about your experience and how it aligns with what they’re looking for. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about building client relationships and driving business growth. Share specific examples that highlight your experience and excitement for the industry.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We’re looking for someone who understands our product portfolio and can position solutions effectively, so don’t be shy about showcasing your relevant expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key achievements and how they relate to the role. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our ambitious team!
How to prepare for a job interview at TalkTalk Business
✨Know Your Stuff
Before the interview, dive deep into the company's products and services. Understand their offerings, especially in voice, UCaaS, and data solutions. This knowledge will help you tailor your responses and show that you're genuinely interested in how you can contribute to their success.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent communication skills to engage them in conversation. Ask insightful questions about their current challenges and how they see the role of an Account Manager evolving within the company.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles where you've successfully managed key client relationships or driven revenue growth. Highlight your experience with Salesforce CRM and how it has helped you achieve sales targets and maintain accurate forecasts.
✨Emphasise Collaboration
Since the role involves working cross-functionally, share examples of how you've collaborated with different teams in previous positions. Discuss how you’ve contributed to team culture and supported colleagues, as this aligns with their emphasis on a collaborative environment.
