Falkirk (Central Business Park, Larbert)
£26,520 per annum + Uncapped Monthly Bonus
Permanent | Full Time | 40 Hours per Week | Rotational shifts between 8am – 9pm
Help People Stay Connected. Build a Career You'll Be Proud Of.
Looking for a role where you can help people, develop new skills and earn bonus for great performance?
Join Concentrix and become part of a supportive team helping customers of one of the UK's leading telecommunications providers. Every day, you'll help people resolve issues, get the most from their services and find solutions that fit their needs.
Whether you're experienced in customer service, retail, hospitality, care, sales or looking for a fresh challenge, we'll provide the training and support you need to succeed.
Why Join Us?
- £26,520 salary paid monthly
- Uncapped monthly bonus
- Full paid training and ongoing coaching
- Clear career progression opportunities
- Discounted broadband, TV and mobile packages
- Family & friends discounts
- Employee Assistance Programme
- Free onsite parking
- Inclusive and supportive workplace culture
What You'll Be Doing
As a Customer Sales, Service & Technical Support Advisor, you'll support customers with:
- Billing and account enquiries
- Mobile and broadband services
- Technical troubleshooting and guidance
- Contract renewals and upgrades
- Payments and account management
- Product and service information
Every interaction is an opportunity to create a positive experience. You'll listen carefully, understand customer needs and provide personalised solutions that make a real difference.
Helping Customers Get More From Their Services
Using effective questioning and active listening skills, you'll uncover what's important to each customer and recommend products, services, upgrades or features that could enhance their experience.
Whether that's helping someone save money, gain access to additional features, improve connectivity or find a package that's a better fit for their lifestyle, you'll focus on solutions that genuinely add value.
This isn't about high-pressure selling. It's about understanding customer needs, building trust and helping people make informed decisions.
Alongside delivering great service, you'll work towards customer experience, quality and sales goals, with the opportunity to earn an uncapped monthly bonus based on your success.
What We're Looking For
We're interested in people, not perfect CVs.
You don't need telecommunications experience because we'll provide all the training you need.
You’ll thrive in this role if you:
- Enjoy helping and connecting with others
- Communicate clearly and build rapport easily
- Take time to understand people's needs
- Feel comfortable discussing products and services that may benefit customers
- Enjoy working towards goals as part of a team
- Have a positive and solution-focused mindset
- Are comfortable using technology and learning new systems
- Stay calm and supportive when resolving issues
Experience in customer service, hospitality, retail, care, administration, contact centres or sales is welcome, but transferable skills and the right attitude are equally important.
Training & Development
From day one, we'll invest in your success through:
- Comprehensive paid training
- A supported nesting programme
- Dedicated coaching and mentoring
- Ongoing learning and development opportunities
- Regular feedback and support
- Clear career progression pathways
Whether you're starting your career, returning to work, changing industries or looking to take the next step, we'll help you grow with us.
What's In It For You?
Financial Rewards
- £26,520 annual salary
- Uncapped monthly bonus
- Monthly pay
- Refer-a-Friend bonus scheme
Health & Wellbeing
- Employee Assistance Programme for you and your dependants
- Emotional, legal and financial wellbeing support
- Group Life Assurance
- Pension scheme
- Eyecare vouchers
- Healthcare benefits after qualifying service
Lifestyle Benefits
- 28 days annual leave
- Discounted broadband, TV and mobile packages
- Family and friends discounts
- Discounted gym membership
- Employee discounts with leading brands
- Free onsite parking
A Workplace Where Everyone Belongs
At Concentrix, we're committed to creating a workplace where everyone feels welcomed, respected and valued.
We encourage applications from people of all backgrounds and experiences, including those returning to work, changing careers, entering the workplace for the first time or looking for a fresh start.
We believe diverse perspectives make us stronger and help us deliver better experiences for our customers.
Working Hours
- 40 hours per week
- 5 days out of 7
- Rotational shifts between 8:00am and 9:00pm
- Monday to Sunday
Ready to Join Us?
If you're looking for a role where you can learn, grow, earn bonus and make a real difference to customers every day, we'd love to hear from you.
At Concentrix, we believe great customer experiences start with supported employees. We’re proud to offer an inclusive, respectful and flexible working environment where your wellbeing, growth and life outside work truly matter.
Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
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