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- Tasks: Support client success through admin tasks, data management, and program coordination.
- Company: Join Talking Talent, a leader in coaching and talent development for inclusive workplaces.
- Benefits: Enjoy flexible working, 25 days holiday, and a pension scheme.
- Other info: Hybrid role with opportunities for travel and team collaboration.
- Why this job: Make a difference in coaching and development while growing your skills in a supportive environment.
- Qualifications: Experience in admin roles, confident with MS Office, and familiar with CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
About Talking Talent
At Talking Talent, for over 15 years, we’ve helped some of the world’s biggest brands build equitable and inclusive work environments. The Client Success Administrator provides essential administrative and coordination support to the Client Success Team. This role supports program set-up, scheduling, data administration, and documentation to ensure activities are well organised, information is accurate, and deadlines are met.
Administrative & Coordination Support- Provide day-to-day administrative support to Client Success Coordinators.
- Maintain accurate records across internal systems, spreadsheets, and CRM platforms.
- Support the set-up and coordination of coaching and talent development programs.
- Support the administration of participant and coach data, ensuring accuracy.
- Coordinate sending of emails, invitations, surveys, and program communications.
- Support feedback and evaluation processes by collating data and preparing draft reports.
- Update CRM records (e.g. Salesforce), including contacts, referrals, and program details.
- Enter and maintain financial and contract information as directed.
- Support invoicing processes by ensuring required information is logged accurately.
- Prepare meeting agendas, presentation materials, and supporting documents.
- Follow defined processes and quality standards for program administration.
- Flag risks, issues, or missing information to Client Success Managers promptly.
- Support continuous improvement by suggesting administrative or process efficiencies.
- Experience in an administrative, coordinator, or operations support role.
- Confident using MS Office (Excel, Word, PowerPoint).
- Comfortable working with data, systems, and structured processes.
- Experience supporting client-facing or professional services teams.
- Familiarity with CRM systems (e.g. Salesforce).
- Experience supporting virtual meetings or webinars.
- Interest in coaching, learning & development, or DEI-focused work.
- Discretionary annual bonus eligibility.
- Pension scheme.
- 25 days holiday (FTE) excluding Bank Holidays.
- Flexible working.
- Employee Assistance Programme.
- Remote first hybrid working.
This is a hybrid role with occasional travel for client meetings and in-person team days. Talking Talent is an Equal Opportunity Employer.
Customer Support Administrator/Client Support/Customer Service in Oxford employer: Talking Talent
Contact Detail:
Talking Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator/Client Support/Customer Service in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Talking Talent. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed data, coordinated projects, or improved processes in previous roles. This will help us see how you can contribute to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Support Administrator/Client Support/Customer Service in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your relevant experience in administrative support and client-facing roles, and show us how you can contribute to our mission at Talking Talent.
Showcase Your Skills: We want to see your confidence with MS Office and CRM systems like Salesforce. Include specific examples of how you've used these tools in previous roles to manage data and support teams effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Talking Talent
✨Know Your Stuff
Before the interview, make sure you understand Talking Talent's mission and values. Familiarise yourself with their coaching and talent development approach, as well as their focus on equity and inclusion. This will help you connect your answers to their goals.
✨Showcase Your Admin Skills
Be ready to discuss your experience with administrative tasks, especially using tools like MS Office and CRM systems such as Salesforce. Prepare specific examples of how you've maintained accurate records or supported client-facing teams in the past.
✨Demonstrate Your Organisational Skills
Since the role involves coordinating various programs, highlight your ability to manage multiple tasks efficiently. Share instances where you successfully organised events or managed schedules, and explain how you ensured everything ran smoothly.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to continuous improvement or how they support their team in achieving their goals. This shows your genuine interest and helps you assess if it's the right fit for you.