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- Tasks: Provide essential admin support and coordinate exciting coaching programmes.
- Company: Join Talking Talent, a leader in coaching and talent development.
- Benefits: Enjoy flexible working, 25 days holiday, and a pension scheme.
- Other info: Hybrid role with opportunities for growth and development.
- Why this job: Make a real impact in creating equitable and inclusive workplaces.
- Qualifications: Experience in admin roles and confident with MS Office and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
About Talking Talent
At Talking Talent, for over 15 years, we’ve helped some of the world’s biggest brands build equitable and inclusive work environments. The Client Success Administrator provides essential administrative and coordination support to the Client Success Team. This role supports program set-up, scheduling, data administration, and documentation to ensure activities are well organised, information is accurate, and deadlines are met.
Administrative & Coordination Support
- Provide day-to-day administrative support to Client Success Coordinators.
- Maintain accurate records across internal systems, spreadsheets, and CRM platforms.
- Support the set-up and coordination of coaching and talent development programs.
Client Program Support
- Support the administration of participant and coach data, ensuring accuracy.
- Coordinate sending of emails, invitations, surveys, and program communications.
- Support feedback and evaluation processes by collating data and preparing draft reports.
Systems, Data & Reporting
- Update CRM records (e.g. Salesforce), including contacts, referrals, and program details.
- Enter and maintain financial and contract information as directed.
- Support invoicing processes by ensuring required information is logged accurately.
- Prepare meeting agendas, presentation materials, and supporting documents.
Quality & Process Support
- Follow defined processes and quality standards for program administration.
- Flag risks, issues, or missing information to Client Success Managers promptly.
- Support continuous improvement by suggesting administrative or process efficiencies.
Experience Required
- Experience in an administrative, coordinator, or operations support role.
- Confident using MS Office (Excel, Word, PowerPoint).
- Comfortable working with data, systems, and structured processes.
- Experience supporting client-facing or professional services teams.
- Familiarity with CRM systems (e.g. Salesforce).
- Experience supporting virtual meetings or webinars.
- Interest in coaching, learning & development, or DEI-focused work.
Benefits
- Discretionary annual bonus eligibility.
- Pension scheme.
- 25 days holiday (FTE) excluding Bank Holidays.
- Flexible working.
- Employee Assistance Programme.
- Remote first hybrid working.
This is a hybrid role with occasional travel for client meetings and in-person team days. Talking Talent is an Equal Opportunity Employer.
Administrator/Data Customer Service Person in Oxford employer: Talking Talent
Contact Detail:
Talking Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Data Customer Service Person in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. We suggest mentioning something specific from your conversation to show your genuine interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator/Data Customer Service Person in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Administrator/Data Customer Service Person. Highlight your experience in administrative support, data management, and any relevant CRM systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about coaching and talent development. Share specific examples of how you've supported client-facing teams or managed data effectively. Let us know why you’d be a great fit for our team!
Showcase Your Tech Skills: Since this role involves using MS Office and CRM systems like Salesforce, make sure to mention your proficiency with these tools. If you have experience with virtual meetings or webinars, don’t forget to include that too. We love tech-savvy candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Talking Talent
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Success Administrator inside out. Familiarise yourself with the key responsibilities like data administration and CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your administrative and coordination skills. Think about times when you successfully managed data or supported client-facing teams. This will demonstrate your ability to handle the tasks required for the job.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. Talking Talent values inclusivity and authenticity, so being genuine can help you connect with your interviewers and leave a lasting impression.