Client Success Administrator

The Client Success Administrator provides essential administrative and coordination support across client programs and internal workflows. Working closely with the broader Client Success Team, this role supports program set‑up, scheduling, data administration, documentation, reporting and system updates. The role does not own client relationships or program delivery but instead plays a critical supporting role to ensure activities are well organised, information is accurate, and deadlines are met.

Key Responsibilities

• Administrative & Coordination Support
  • Maintain accurate records across internal systems, spreadsheets, and CRM platforms
  • Support the set‑up and coordination of coaching and talent development programs
  • Assist with scheduling sessions, meetings, and webinars across multiple time zones
  • Prepare and organise program materials, documentation, and briefing packs
• Client Program Support
  • Support the administration of participant and coach data, ensuring accuracy
  • Coordinate sending of emails, invitations, surveys, and program communications
  • Assist with onboarding activities for coachees and coaches
  • Track attendance, completion status, and key milestones for client programs
  • Support feedback and evaluation processes by collating data and preparing draft reports
• Systems, Data & Reporting
  • Update CRM records (e.g. Salesforce), including contacts, referrals, and program details
  • Enter and maintain financial and contract information as directed
  • Support invoicing processes by ensuring required information is logged accurately and on time
• Meeting & Documentation
  • Prepare meeting agendas, presentation materials, and supporting documents
  • Take clear, accurate meeting notes and circulate follow‑ups and action items
  • Maintain shared folders, templates, and documentation libraries
• Quality & Process Support
  • Follow defined processes and quality standards for program administration
  • Flag risks, issues, or missing information to Client Success Managers promptly
  • Support continuous improvement by suggesting administrative or process efficiencies

What We’re Looking For

• 1–3 years of experience in an administrative, operations, or coordination role
• Strong administrative and organisational skills with excellent attention to detail
• Experience in an administrative, coordinator, or operations support role
• Ability to manage multiple tasks and priorities simultaneously
• Clear, professional written and verbal communication skills
• Comfortable working with data, systems, and structured processes
• Experience supporting client‑facing or professional services teams
• Familiarity with CRM systems (e.g. Salesforce)
• Experience supporting virtual meetings or webinars
• Interest in coaching, learning & development, or DEI‑focused work

What we can offer

• Discretionary annual bonus eligibility
• 6 days wellbeing leave (FTE)
• Business closure between Christmas and New Years
• Employee Assistance Programme
• Remote first hybrid working
• The opportunity to experience and contribute to the success of a fast‑growing, PE‑backed organisation

Working at Talking Talent

This is a hybrid role with occasional travel for client meetings and in‑person team days. We are open to candidates based in the UK or US. Talking Talent is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, disability, sexual orientation, age, marital status, maternity and pregnancy and gender reassignment.