Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to understand their needs and deliver tailored software solutions.
- Company: Join Talkdesk, a leader in innovative communication solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and innovation.
- Why this job: Make a real impact by solving customer challenges with cutting-edge technology.
- Qualifications: 5+ years in Solutions Engineering with strong presentation and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution.
- Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions.
- Listens to the customer to gather information that can be leveraged in upcoming presentations.
- Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements.
- The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
- Assists with scoping SOWs for customer implementations as needed.
- Scopes, executes and manages customer pilots and POCs.
- Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
- Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
- Assists with marketing and demand generation events as necessary.
Qualifications
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Enterprise customers.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
Senior Solution Engineer Enterprise - UK employer: Talkdesk
Contact Detail:
Talkdesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Engineer Enterprise - UK
✨Tip Number 1
Do your homework! Before any meeting, research the company and its challenges. This way, you can tailor your conversation to show how your skills can solve their specific problems.
✨Tip Number 2
Practice makes perfect! Rehearse your presentations and demos until you can deliver them confidently. Remember, it’s all about showcasing how Talkdesk can meet their needs.
✨Tip Number 3
Listen actively during discovery conversations. The more you understand their pain points, the better you can position your solutions. It’s not just about talking; it’s about connecting!
✨Tip Number 4
Don’t forget to leverage our website for job applications! We’ve got loads of resources that can help you stand out in the process. Let’s get you that dream job together!
We think you need these skills to ace Senior Solution Engineer Enterprise - UK
Some tips for your application 🫡
Do Your Homework: Before you start writing your application, take some time to research Talkdesk and the role of a Senior Solution Engineer. Understanding our solutions and how they fit into the market will help you tailor your application and show us you're genuinely interested.
Showcase Your Experience: Make sure to highlight your relevant experience in software engineering and your ability to engage with enterprise customers. Use specific examples that demonstrate your problem-solving skills and your knack for delivering compelling presentations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Talkdesk
✨Do Your Homework
Before the interview, dive deep into understanding Talkdesk's solutions and how they align with customer needs. Research their competitors and market position to show you’re not just familiar with the company but also aware of the industry landscape.
✨Master the Art of Discovery
Practice your discovery conversation skills. Think about the types of questions you can ask to uncover customer pains and objectives. This will help you demonstrate your ability to listen and gather valuable insights during the interview.
✨Showcase Your Presentation Skills
Prepare a mini-presentation that highlights your ability to communicate complex technical concepts clearly. Use this as an opportunity to showcase your presentation style and how you can engage both technical and non-technical audiences.
✨Be Ready for Technical Discussions
Brush up on your knowledge of relevant technologies like UCaaS and CCaaS. Be prepared to discuss how you would approach scoping SOWs or managing customer pilots, as this will demonstrate your problem-solving skills and technical expertise.