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For Companies At a Glance
- Tasks: Engage with customers to understand their needs and deliver tailored software solutions.
- Company: Join Talkdesk, a leader in innovative communication solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and innovation.
- Why this job: Make a real impact by solving customer challenges with cutting-edge technology.
- Qualifications: 5+ years in Solutions Engineering with strong presentation and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution.
- Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions.
- Listens to the customer to gather information that can be leveraged in upcoming presentations.
- Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements.
- The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk's capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
- Assists with scoping SOWs for customer implementations as needed.
- Scopes, executes and manages customer pilots and POCs.
- Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
- Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
- Assists with marketing and demand generation events as necessary.
Qualifications
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Enterprise customers.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
Senior Solution Engineer Enterprise - UK in London employer: Talkdesk
Contact Detail:
Talkdesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Engineer Enterprise - UK in London
✨Tip Number 1
Do your homework! Before any meeting, research the company and its challenges. This way, you can tailor your conversation to show how your skills can solve their specific problems.
✨Tip Number 2
Practice makes perfect! Rehearse your presentations and demos until you can deliver them confidently. Remember, it’s all about showcasing how Talkdesk can meet their needs.
✨Tip Number 3
Listen actively during discovery conversations. The more you understand their pain points, the better you can position our solutions. It’s all about building that connection!
✨Tip Number 4
Don’t forget to follow up! After meetings, send a quick note summarising key points discussed and how you can help. It keeps the conversation going and shows your commitment.
We think you need these skills to ace Senior Solution Engineer Enterprise - UK in London
Some tips for your application 🫡
Do Your Homework: Before you start writing your application, take some time to research us and our solutions. Understanding our business environment and the challenges we tackle will help you tailor your application to show how you can contribute.
Showcase Your Skills: Make sure to highlight your relevant experience and skills in your application. We want to see how your background aligns with the responsibilities of the Senior Solution Engineer role, so don’t hold back on those impressive achievements!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to communicate your ideas effectively. Remember, we appreciate good communication skills, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Talkdesk
✨Do Your Homework
Before the interview, dive deep into understanding the company and its solutions. Familiarise yourself with Talkdesk's offerings, recent innovations, and how they align with customer needs. This will not only help you answer questions but also show your genuine interest in the role.
✨Master the Art of Discovery
Practice your discovery conversation skills. Think about the types of questions you can ask to uncover customer pains and objectives. Being able to demonstrate this skill during the interview will highlight your ability to connect with clients and understand their requirements.
✨Showcase Your Presentation Skills
Prepare a mini-presentation that showcases your ability to communicate complex technical concepts clearly. Use this opportunity to demonstrate how you can tailor your message to different audiences, just like you would in a real customer meeting.
✨Be Ready for Technical Questions
Brush up on your technical knowledge related to UCaaS, CCaaS, and any relevant scripting technologies. Be prepared to discuss how you would approach solving specific business challenges with technical solutions, as this will be crucial in demonstrating your problem-solving skills.