Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technical projects and design innovative AI solutions for enterprise customers.
- Company: Join Talkdesk, a leader in cloud contact centre technology with a diverse culture.
- Benefits: Enjoy competitive pay, uncapped PTO, health insurance, and retirement plans.
- Why this job: Be at the forefront of AI technology and redefine customer experiences globally.
- Qualifications: 5-7 years in software engineering with expertise in AI/ML solutions.
- Other info: Dynamic work environment with opportunities for mentorship and career growth.
The predicted salary is between 108000 - 168000 £ per year.
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester.
The Senior Forward Deployed Engineer II (FDE) is a high-impact technical leader responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, production-grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands-on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high-stakes, customer-facing environments and is passionate about defining the future of Customer Experience Automation.
Responsibilities
- Technical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.
- Hands-On Engineering & Delivery: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality.
- Technical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors and technical architects.
- Influence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction.
- Technical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery.
Who You Are
We are looking for an autonomous, results-driven technical leader who thrives at the intersection of breakthrough technology and measurable customer value.
Required Qualifications
- Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.
- Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks.
- Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.
- Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.
- Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.
- Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams.
Preferred Qualifications
- Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases (e.g., Pinecone, Weaviate, Milvus).
- Experience with Healthcare / Financial Services systems are a plus.
- Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.
Senior Forward Deployed Engineer II in Durham employer: Talkdesk
Contact Detail:
Talkdesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Forward Deployed Engineer II in Durham
✨Tip Number 1
Network like a pro! Reach out to current or former Talkdesk employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Forward Deployed Engineer II role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Talkdesk's products and services. Understand how their Agentic AI platform works and think of ways you can contribute to its success. Show us that you're not just another candidate, but someone who’s genuinely excited about what we do!
✨Tip Number 3
Practice your technical skills! Brush up on your coding abilities in Javascript, Python, and Typescript. Be ready to demonstrate your problem-solving skills during technical interviews. We want to see you in action, so show us what you've got!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the Talkdesk family. Let’s make it happen!
We think you need these skills to ace Senior Forward Deployed Engineer II in Durham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! Talk about why you're excited about the Senior Forward Deployed Engineer II position and how it aligns with your career goals. We love seeing candidates who are genuinely interested in redefining customer experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your technical skills, especially in AI/ML solutions, and any leadership roles you've had. We want to see how your background makes you a perfect fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's necessary. We appreciate candidates who can communicate complex ideas simply, as this reflects the kind of clarity we value at Talkdesk.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application gets to the right people quickly. Plus, it shows us that you're serious about joining the Talkdesk family. We can't wait to hear from you!
How to prepare for a job interview at Talkdesk
✨Understand the Company Culture
Before your interview, take some time to research Talkdesk's values and culture. They emphasise inclusivity and innovation, so think about how your experiences align with these principles. Be ready to share examples of how you've contributed to a diverse team or driven innovative solutions in your past roles.
✨Showcase Your Technical Expertise
As a Senior Forward Deployed Engineer II, you'll need to demonstrate your technical prowess. Prepare to discuss your experience with AI/ML systems and provide specific examples of projects where you’ve designed and implemented complex solutions. Highlight your proficiency in relevant programming languages like Javascript and Python, and be ready to tackle technical questions confidently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to lead technical projects. Think of situations where you had to mitigate risks or drive successful outcomes under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about their future plans for AI solutions or how they measure success in customer deployments. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.