Talk Straight Limited, via Schools Broadband, is seeking a Second Line Support Engineer to handle advanced network and service issues. You will troubleshoot escalated incidents, work with third‑line engineers, and contribute to the knowledge base while ensuring high‑quality customer service.
The role emphasizes hybrid working with an office commute to Ilkley and a focus on WAN/LAN/DNS/DHCP/VoIP environments, alongside mentoring juniors and improving systems.
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Senior Second‑Line Network Support Engineer employer: Talk Straight Limited
As a Technical Account Manager at our company, you'll be part of a dynamic and supportive work culture that prioritises employee growth and development. With a strong focus on collaboration across teams and a commitment to maintaining high-quality technical relationships with our most valued customers, you will enjoy a range of benefits including a generous holiday allowance, a bonus scheme, and opportunities for professional training. Our UK-based role offers the unique advantage of engaging directly with key accounts while also providing flexibility through remote work and travel, ensuring a fulfilling and rewarding career path.
