Talk Straight Limited, operating Schools Broadband, is seeking a proactive First Line Support Engineer to be the first contact for customers needing technical help. You will diagnose, troubleshoot, and document issues, while guiding users through resolutions and escalating when needed.
The role offers hybrid working with the Ilkley office three days a week and a focus on delivering excellent customer service across ticketing systems, email and phone.
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Hybrid: Customer-Focused First Line Support Engineer in Aberford employer: Talk Straight Limited
As a Technical Account Manager at our company, you'll be part of a dynamic and supportive work culture that prioritises employee growth and development. With a strong focus on collaboration across teams and a commitment to maintaining high-quality technical relationships with our most valued customers, you will enjoy a range of benefits including a generous holiday allowance, a bonus scheme, and opportunities for professional training. Our UK-based role offers the unique advantage of engaging directly with key accounts while also providing flexibility through remote work and travel, ensuring a fulfilling and rewarding career path.
