At a Glance
- Tasks: Assist customers and trade partners with enquiries, providing top-notch support across various platforms.
- Company: Join Talk Staff Recruitment, a dynamic team in Belper, Derbyshire.
- Benefits: Earn £13.28 per hour with potential for permanent placement and skill development.
- Other info: Enjoy a supportive environment with opportunities for growth and teamwork.
- Why this job: Make a real difference by enhancing customer experiences and building strong relationships.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 13.28 - 13.28 £ per hour.
Talk Staff Recruitment, Belper, Derbyshire, England
We are looking for a confident and customer-focused Loyalty Support Advisor to join a busy support team, initially on a temporary basis, with an opportunity to become permanent for the right candidate.
You’ll be responsible for handling enquiries from customers and trade partners, providing advice and support across a range of platforms.
Using multiple internal systems, you’ll help resolve queries, build strong relationships and deliver a positive customer experience.
- To be considered for the role, you’ll require the following essentials:
- Strong telephone and written communication skills.
- Experience handling customer enquiries and building relationships.
- Confidence making outbound calls where required.
- Excellent IT skills and the ability to work across multiple systems.
- Strong organisation and attention to detail.
- Resilience, patience and the ability to manage challenging conversations.
- The ability to work independently and as part of a wider team.
- A proactive, accountable approach to your work.
Within this position, you’ll also be
- Respond to customer and trade partner enquiries via telephone and email.
- Provide support and guidance on various schemes, programmes and promotions.
- Record customer interactions and relevant information accurately on internal systems.
- Monitor enquiries and feedback, identifying opportunities to improve the customer experience.
- Build strong relationships with internal and external customers to support sales and customer retention.
- Work closely with marketing and sales teams to support promotions and customer engagement.
- Maintain accurate customer records using CRM systems.
- Provide a professional, efficient and seamless customer journey.
- Salary & Working Hours
- 8.30-5pm Mon-Thurs and 8.30-3.30pm on Fridays
- Long term temporary role potential to become permanent for the right candidate
- Opportunity to develop customer service and relationship management skills.
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Business in relation to this vacancy.
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Customer Support Advisor (temp) employer: Talk Staff Recruitment
Talk Staff Recruitment is an exceptional employer that fosters a collaborative and supportive work culture in the heart of Banbury, Oxfordshire. With a strong emphasis on employee growth, we offer comprehensive training and mentorship opportunities for our team members, ensuring they thrive in their careers while delivering outstanding service to clients. Our commitment to compliance and excellence creates a rewarding environment where professionals can lead, innovate, and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (temp)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talk Staff Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talk Staff Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor (temp)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talk Staff Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Talk Staff Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talk Staff Recruitment!
How to prepare for a job interview at Talk Staff Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
