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For Companies At a Glance
- Tasks: Be the go-to person for vehicle breakdowns and ensure smooth operations.
- Company: Join a growing fleet services business in Loughborough.
- Benefits: Earn £28,000, enjoy 25 days holiday, and access health programmes.
- Why this job: Kickstart your career in fleet operations with a focus on customer service.
- Qualifications: Strong customer service skills and good organisational abilities required.
- Other info: Full-time role with excellent work-life balance and free on-site parking.
The predicted salary is between 24000 - 32000 £ per year.
We’re working with a growing fleet services business based in Loughborough who are looking to recruit to join their busy operations team. This is a fantastic opportunity for someone with strong customer service skills and an interest in vehicle maintenance to build a long-term career within fleet operations.
The Role
You’ll act as the first point of contact for both customers and internal colleagues when vehicle issues arise. You’ll play a key role in ensuring breakdowns, servicing and MOTs are managed efficiently, while maintaining high standards of customer care and compliance. This is a varied, fast-paced role where organisation, communication and problem-solving are essential.
To be considered for the role, you’ll require the following essentials:
- Strong customer service experience (essential)
- An interest or background in vehicle maintenance or fleet operations (beneficial but not essential)
- Good organisational skills and the ability to manage multiple tasks
- Confident communication skills, both written and verbal
- Good working knowledge of Microsoft Office, including Excel
- A proactive, solutions-focused mindset
Within this position, you’ll also be:
- Acting as the first point of contact for vehicle breakdowns
- Answering inbound calls promptly and determining best course of action
- Coordinating breakdown support and ensuring the correct providers attend
- Booking vehicles in for servicing and MOTs
- Liaising with third-party recovery providers and arranging replacement vehicles where required
- Managing non attendance and resolving quickly and efficiently
- Maintaining accurate records and updating internal systems
Benefits
- Salary of £28,000 per annum
- Monday to Friday 8:30am – 5pm
- 25 days holiday plus statutory holidays
- Company pension scheme
- Health and wellbeing programme
- Free On-site parking
- Full-time hours: 42.5 hours per week, Monday to Friday between 8:30am and 5:30pm
Vehicle Breakdown Administrator employer: Talk Staff Group Ltd
Contact Detail:
Talk Staff Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Breakdown Administrator
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident in your speech is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled a tough situation. This will demonstrate your proactive mindset and ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Vehicle Breakdown Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer interactions in the past, especially in fast-paced environments like this one!
Demonstrate Your Organisational Skills: Since this role involves juggling multiple tasks, it's crucial to showcase your organisational skills. Give us examples of how you've managed your time and prioritised tasks effectively in previous roles.
Communicate Clearly and Confidently: Your written communication is key! Use clear and concise language in your application. We’re looking for someone who can communicate effectively, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Talk Staff Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle maintenance and fleet operations. Even if it's not essential, showing a genuine interest can set you apart. Familiarise yourself with common vehicle issues and how they are resolved.
✨Customer Service is Key
Since strong customer service skills are essential for this role, prepare examples from your past experiences where you've excelled in customer interactions. Think about how you handled difficult situations and what you did to ensure customer satisfaction.
✨Organise Your Thoughts
This role requires excellent organisational skills, so practice articulating how you manage multiple tasks. You might want to prepare a few scenarios where you successfully juggled various responsibilities, showcasing your problem-solving abilities.
✨Communicate Confidently
As the first point of contact, confident communication is crucial. Practice your verbal and written communication skills before the interview. Consider doing mock interviews with a friend to help you feel more at ease when discussing your qualifications.
