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For Companies At a Glance
- Tasks: Be the go-to person for vehicle breakdowns and ensure smooth operations.
- Company: Join a growing fleet services business in Loughborough.
- Benefits: Enjoy a competitive salary, 25 days holiday, and health perks.
- Why this job: Kickstart your career in fleet operations with a focus on customer service.
- Qualifications: Strong customer service skills and good organisational abilities required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 22400 - 33600 £ per year.
We’re working with a growing fleet services business based in Loughborough who are looking to recruit to join their busy operations team. This is a fantastic opportunity for someone with strong customer service skills and an interest in vehicle maintenance to build a long-term career within fleet operations.
The Role
You’ll act as the first point of contact for both customers and internal colleagues when vehicle issues arise. You’ll play a key role in ensuring breakdowns, servicing and MOTs are managed efficiently, while maintaining high standards of customer care and compliance. This is a varied, fast-paced role where organisation, communication and problem-solving are essential.
To be considered for the role, you’ll require the following essentials:
- Strong customer service experience (essential)
- An interest or background in vehicle maintenance or fleet operations (beneficial but not essential)
- Good organisational skills and the ability to manage multiple tasks
- Confident communication skills, both written and verbal
- Good working knowledge of Microsoft Office, including Excel
- A proactive, solutions-focused mindset
Within this position, you’ll also be:
- Acting as the first point of contact for vehicle breakdowns
- Answering inbound calls promptly and determining best course of action
- Coordinating breakdown support and ensuring the correct providers attend
- Booking vehicles in for servicing and MOTs
- Liaising with third-party recovery providers and arranging replacement vehicles where required
- Managing non attendance and resolving quickly and efficiently
- Maintaining accurate records and updating internal systems
Benefits:
- Salary of £28,000 per annum
- Monday to Friday 8:30am – 5pm
- 25 days holiday plus statutory holidays
- Company pension scheme
- Health and wellbeing programme
- Free On-site parking
- Full-time hours: 42.5 hours per week, Monday to Friday between 8:30am and 5:30pm
Vehicle Breakdown Administrator in Loughborough employer: Talk Staff Group Ltd
Contact Detail:
Talk Staff Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Breakdown Administrator in Loughborough
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since this role requires confident verbal and written communication, try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Be proactive! If you hear about any networking events or industry meet-ups, go for it! Meeting people in the field can lead to valuable connections and insights that might just land you the job.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Vehicle Breakdown Administrator in Loughborough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and kept customers happy, as this role is all about being the first point of contact for our clients.
Demonstrate Your Organisational Skills: This job is fast-paced, so we need to know you can juggle multiple tasks. In your application, share examples of how you've managed your time and organised your workload effectively in previous roles.
Communicate Clearly: Since you'll be liaising with customers and colleagues, clear communication is key. Use your application to showcase your written communication skills—keep it concise and professional, but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Talk Staff Group Ltd
✨Know Your Stuff
Familiarise yourself with the basics of vehicle maintenance and fleet operations. Even if you don’t have a background in this area, showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the role.
✨Customer Service is Key
Prepare examples from your past experiences where you’ve excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will showcase your strong communication skills and proactive mindset.
✨Stay Organised
Since the role involves managing multiple tasks, practice how you can articulate your organisational skills. You might want to mention specific tools or methods you use to keep track of tasks, especially if you’re familiar with Microsoft Office and Excel.
✨Practice Problem-Solving
Be ready to discuss how you approach problem-solving. Consider potential scenarios related to vehicle breakdowns or servicing and think through how you would handle them. This will highlight your ability to think on your feet and maintain high standards of customer care.
