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- Tasks: Coordinate service activities and manage schedules for a seamless customer experience.
- Company: Join a dynamic team focused on delivering excellent service.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with no two days the same.
- Why this job: Be at the heart of operations and make a real impact every day.
- Qualifications: Experience in service coordination and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive Scheduler to support Field Engineers, Subcontractors, and Contact Centre teams in delivering a seamless customer experience. In this role, you’ll be at the heart of operations, coordinating service activities, managing schedules, and ensuring clear communication across multiple teams. You’ll handle incoming requests, process service bookings using Salesforce and SAP, and play a key role in keeping everything running smoothly.
What you’ll be doing:
- Coordinating daily service activities to support engineers and wider teams
- Managing email requests efficiently and accurately
- Scheduling and processing bookings through Salesforce and SAP
- Collaborating across departments to ensure transparency and effective workload planning
- Organising diaries and prioritising tasks to optimise service delivery
- Completing administrative tasks within deadlines while maintaining high standards
- Identifying and addressing non-compliance to uphold service excellence
- Promoting a positive and professional image at all times
What we’re looking for:
- Previous experience in service coordination
- Strong organisational and multitasking skills
- Excellent communication and teamwork abilities
- A proactive approach with great attention to detail
- Confidence working with systems such as Salesforce and SAP (or willingness to learn)
If you enjoy working in a fast-paced environment where no two days are the same, and you take pride in delivering outstanding service, we’d love to hear from you. The ideal candidate will also be organised, able to balance a workload and possess excellent time management skills alongside good communication skills both verbally and written.
Customer Service - Scheduler employer: Talk Staff Group Ltd
Contact Detail:
Talk Staff Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Scheduler
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in organisation and communication can shine in the Scheduler role.
✨Tip Number 3
Show off your tech skills! If you’ve worked with Salesforce or SAP before, be ready to discuss your experience. If not, highlight your willingness to learn and adapt to new systems quickly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service coordination. We want to see how your skills align with the role of Scheduler, so don’t hold back on showcasing your organisational prowess!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past teamwork, let us know you can keep everyone in the loop!
Highlight Your Tech Savvy: If you’ve worked with systems like Salesforce and SAP, make sure to mention it! If not, show your willingness to learn new tools. We love candidates who are proactive and ready to dive into new software.
Keep It Professional Yet Personal: While we appreciate professionalism, we also want to get a sense of who you are. Don’t be afraid to inject a bit of personality into your application. Let us see your passion for delivering excellent service and why you’d be a great fit for our team!
How to prepare for a job interview at Talk Staff Group Ltd
✨Know Your Tools
Familiarise yourself with Salesforce and SAP before the interview. If you’ve used them before, be ready to share specific examples of how you’ve navigated these systems. If not, show your willingness to learn by discussing similar tools you've used.
✨Showcase Your Organisation Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. Bring examples from your past experiences where your organisational skills made a difference in service delivery or team coordination.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully collaborated with others to solve a problem or improve a process.
✨Demonstrate Proactivity
Think of instances where you took the initiative to improve a process or address an issue before it became a problem. This will highlight your proactive approach and attention to detail, which are crucial for the Scheduler role.