At a Glance
- Tasks: Help customers with car troubles and upsell products through calls and live chat.
- Company: Join a dynamic team in the motor industry with a passion for customer service.
- Benefits: Earn £30,000 per year, enjoy 24 days holiday, and receive training opportunities.
- Other info: Office-based role with a supportive team and fun outings.
- Why this job: Combine your love for cars and people while making a real difference.
- Qualifications: 1-2 years in customer service or sales, excellent communication skills required.
The predicted salary is between 30000 - 30000 € per year.
Do you have an interest in cars and love speaking with people? Our client has got a fantastic opportunity for a Customer Service & Sales Advisor to join their team and help their customers solve their car troubles!
Our client is looking for someone with proven experience in a telephone sales or customer service role.
Requirements- A minimum of 1-2 years’ experience within a customer services/sales role within the motor industry
- Excellent internal and external communication
- Proficient in MS Office
- Attention to detail
- Excellent telephone manner
- Managing inbound & outbound calls
- Spotting opportunities to upsell products & services for maximising sales
- Handling live chat enquiries online with confidence
- Providing accurate information to customers, whether over the phone or in person
- Updating customer records and our internal database as needed
- Creating invoices, proformas, and credit notes
- Generating courier labels for outbound & inbound deliveries
- Liaising effectively with our internal technical team
- Acting as the vital link between customers and technical staff
- Salary is £30,000 per annum
- Working hours are Monday – Friday, 9am – 5.30pm (Office based)
- 24 days holiday plus 8 bank holidays
- Team building outings
- Development & training opportunities
Customer Service & Sales Advisor employer: Talk Staff Group Ltd
Join a dynamic team where your passion for cars and customer service can truly shine! Our client offers a supportive work culture that values employee growth, with opportunities for development and training, alongside competitive benefits such as 24 days of holiday and team-building outings. Located in a vibrant area, this role not only provides a rewarding career but also a chance to connect with fellow car enthusiasts in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Advisor
✨Tip Number 1
Make sure you know your stuff about cars! Brush up on common issues and solutions so you can chat confidently with customers. This will show you're genuinely interested and ready to help.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you nail that excellent telephone manner they’re looking for.
✨Tip Number 3
Don’t forget to highlight your upselling skills! Think of examples from your past roles where you successfully increased sales. We want to see how you can spot opportunities to upsell products and services.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Sales Advisor
Some tips for your application 🫡
Show Your Passion for Cars:Make sure to highlight your interest in cars in your application. We love candidates who can connect with our customers and share their enthusiasm for the automotive world!
Tailor Your Experience:When detailing your previous roles, focus on your customer service and sales experience, especially within the motor industry. We want to see how your background aligns with what we do!
Communicate Clearly:Since communication is key in this role, ensure your application is well-written and free of errors. A clear and professional tone will show us you have the excellent telephone manner we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Talk Staff Group Ltd
✨Know Your Stuff About Cars
Brush up on your knowledge of cars and the motor industry. Being able to discuss common car issues and solutions will show your passion and expertise, making you stand out as a candidate who truly understands the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling customer queries and upselling products.
✨Showcase Your Customer Service Experience
Prepare specific examples from your previous roles that highlight your customer service skills. Think about times when you successfully resolved a customer issue or upsold a product, as these stories will demonstrate your capability in the role.
✨Familiarise Yourself with MS Office
Since proficiency in MS Office is required, make sure you're comfortable using it. Brush up on creating invoices and managing databases, as being able to navigate these tools efficiently will be a big plus during your interview.
