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- Tasks: Provide 1st line IT support and resolve technical queries for staff.
- Company: Join a fantastic business in Nottingham with a supportive team culture.
- Benefits: Earn £34,000 per year, enjoy annual bonuses, and access wellbeing initiatives.
- Why this job: Kickstart your IT career while making a real difference in a dynamic environment.
- Qualifications: Experience in 1st line support and knowledge of Office 365 and Active Directory.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 20400 - 34000 £ per year.
An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line.
As a 1st Line Support Engineer, you’ll require the following essentials:
- Background of working in a 1st Line/Helpdesk role
- Good understanding of Office 365 and Active Directory
- Great communication skills, to communicate with colleagues
- Ability to identify process improvement
As part of the 1st Line Support Engineer role, you’ll also be:
- Responding in a timely manner to queries and adhering to the KPI’s in place
- Adhering to company policies and procedures
- Using experience to address user problems and look for potential solutions
- Sharing knowledge and expertise with others
- Supporting other team members as required
- Recording and tracking issues from outset to conclusion
- Working methodically to respond to day by day operational needs
- Adept at avoiding service disruptions and maintaining SLA and information security requirements
- Escalating any unresolved issues
- Ideally holding ITIL framework knowledge and qualifications
- Having a good understanding of ServiceNow and Office 365 and Active Directory
Working Hours:
- 5 days per week Monday - Friday between the hours of 6am – 7pm
- Weekends based on a 1 in 8 rota
- You will be required to complete On Call on a rota basis up to 11pm during weekdays
Benefits:
- £34,000 per annum DOE
- Annual Salary review
- Annual bonus scheme
- Wellbeing initiatives
- Subsidised gym memberships
1st Line IT Support in Brighton employer: Talk Staff Group Ltd
Contact Detail:
Talk Staff Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 1st Line Support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with colleagues and resolving queries, role-play common scenarios with a friend. This will help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled technical issues in the past. Employers love to see how you think on your feet and find solutions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy!
We think you need these skills to ace 1st Line IT Support in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support or Helpdesk roles. We want to see how your background aligns with the essentials listed in the job description, like your understanding of Office 365 and Active Directory.
Show Off Your Communication Skills: Since great communication is key for this role, use your application to demonstrate how you effectively communicate with colleagues. We love seeing examples of how you've resolved technical queries in the past!
Highlight Process Improvement: If you've identified or implemented process improvements in previous roles, make sure to mention them! We’re keen on candidates who can think critically and contribute to enhancing our operations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Talk Staff Group Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Office 365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the job.
✨Communication is Key
Since you'll be dealing with staff queries, practice explaining technical issues in simple terms. Think about examples where you've successfully communicated complex information to non-technical colleagues.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've identified process improvements or resolved user problems. This will demonstrate your proactive approach and ability to think critically under pressure.
✨Understand the Company Culture
Research the company and its values. Being able to align your answers with their culture will help you stand out. Show that you're not just a fit for the role, but also for the team!
