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- Tasks: Help customers with car troubles and upsell products through calls and live chat.
- Company: Join a dynamic team in the automotive industry with a passion for customer service.
- Benefits: Earn £30,000 per year, enjoy 24 days holiday, and receive training opportunities.
- Other info: Office-based role with a supportive team and fun team-building outings.
- Why this job: Combine your love for cars and people while making a real difference in customer experiences.
- Qualifications: 1-2 years in customer service or sales, excellent communication skills, and attention to detail.
The predicted salary is between 30000 - 30000 £ per year.
Do you have an interest in cars and love speaking with people? Our client has got a fantastic opportunity for a Customer Service & Sales Advisor to join their team and help their customers solve their car troubles! Our client is looking for someone with proven experience in a telephone sales or customer service role.
Requirements
- A minimum of 1-2 years' experience within a customer services/sales role within the motor industry
- Excellent internal and external communication
- Proficient in MS Office
- Attention to detail
- Excellent telephone manner
Responsibilities
- Managing inbound & outbound calls
- Spotting opportunities to upsell products & services for maximising sales
- Handling live chat enquiries online with confidence
- Providing accurate information to customers, whether over the phone or in person
- Updating customer records and our internal database as needed
- Creating invoices, proformas, and credit notes
- Generating courier labels for outbound & inbound deliveries
- Liaising effectively with our internal technical team
- Acting as the vital link between customers and technical staff
Salary & Working Hours
- Salary is £30,000 per annum
- Working hours are Monday – Friday, 9am – 5.30pm (Office based)
- 24 days holiday plus 8 bank holidays
- Team building outings
- Development & training opportunities
Customer Service & Sales Advisor in Belper employer: Talk Staff Group Ltd
Contact Detail:
Talk Staff Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Advisor in Belper
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. Focus on your tone, clarity, and how you handle questions or objections.
✨Tip Number 3
Be ready to showcase your upselling skills! Think of examples from your past experience where you successfully identified opportunities to upsell. This will demonstrate your ability to maximise sales effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service & Sales Advisor in Belper
Some tips for your application 🫡
Show Your Passion for Cars: Make sure to highlight your interest in cars in your application. We want to see that you’re not just looking for any job, but that you genuinely care about the automotive industry and helping customers with their car troubles.
Tailor Your Experience: When detailing your previous roles, focus on your customer service and sales experience. We’re looking for proven skills, so be specific about how you’ve successfully managed calls and upsold products in the past.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is well-written and free of errors. We appreciate attention to detail, so take the time to proofread your application before sending it our way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Talk Staff Group Ltd
✨Know Your Stuff About Cars
Brush up on your knowledge of cars and the motor industry. Being able to discuss common car issues and solutions will show your passion and expertise, making you stand out as a candidate who truly understands the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice answering common interview questions out loud. Focus on maintaining a friendly tone and clear articulation, as this will reflect your telephone manner during the interview.
✨Showcase Your Sales Experience
Prepare specific examples from your previous roles where you successfully upsold products or handled customer inquiries. This will demonstrate your ability to spot opportunities and maximise sales, which is crucial for the Customer Service & Sales Advisor role.
✨Familiarise Yourself with MS Office
Since proficiency in MS Office is required, make sure you're comfortable with creating invoices and managing databases. You might even want to mention any relevant experience you have with these tools during the interview to highlight your readiness for the job.