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- Tasks: Manage and optimise workloads using automated scheduling tools for engineers and contact centre teams.
- Company: Join Talk Staff Recruitment, a trusted agency connecting talent with top companies across the UK.
- Benefits: Enjoy a competitive salary, 25 days holiday, excellent pension scheme, and fun teambuilding events.
- Why this job: Be part of a growing team that values organisation and data-driven decisions for exceptional customer service.
- Qualifications: Experience with automated scheduling platforms and strong skills in data analysis and communication are essential.
- Other info: Office hours are Monday to Friday, offering a great work-life balance.
The predicted salary is between 28000 - 36000 £ per year.
Are you highly organised, analytical, and confident working with data and scheduling systems? This is a fantastic opportunity to join a growing operations team as a Workload Planning Controller, ensuring resources are planned effectively to deliver excellent service. You\’ll play a key role in balancing engineer and contact centre workloads using automated scheduling tools, supporting efficient operations and a great customer experience. To be considered for the role, you’ll require the following essentials: Experience working with automated scheduling platforms in a similar planning or coordination role Proven track record in using data and reporting to drive effective operational scheduling Strong skills in resource planning, diary management, and workload allocation Excellent written and verbal communication abilities Confident working with Microsoft Excel and other data tools Minimum of GCSE Grade 4 (or equivalent) in Maths and English Within this position, you’ll also be: Using an automated scheduling platform to manage and optimise field engineer and external agent workloads against resource capacity Managing diary downtime and scheduling to ensure efficient use of both field and contact centre teams Maintaining and updating planned workload schedules using Salesforce and Monet platforms Overseeing diary housekeeping to release and control maintenance capacity effectively Analysing data sets, dashboards, and workstreams to inform accurate scheduling decisions Ensuring close alignment between data management and operational workload planning Liaising with field and contact centre management teams to make resource recommendations and maintain scheduled compliance Salary, Hours and Benefits £32,000 per annum plus bonus Monday to Friday – Office hours 25 days holiday plus banks Excellent pension scheme Teambuilding events Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available – (phone number removed)
Workload Planning Scheduler employer: Talk Staff Group Limited
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workload Planning Scheduler
✨Tip Number 1
Familiarise yourself with automated scheduling platforms like Salesforce and Monet. Understanding how these tools work will not only help you during the interview but also demonstrate your proactive approach to mastering the systems we use.
✨Tip Number 2
Brush up on your data analysis skills, especially in Microsoft Excel. Being able to showcase your ability to manipulate and interpret data effectively can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed workloads or schedules in previous roles. Having specific instances ready to discuss will highlight your experience and problem-solving abilities.
✨Tip Number 4
Network with professionals in operations and scheduling roles. Engaging with others in the field can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Workload Planning Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with automated scheduling platforms and data analysis. Use specific examples that demonstrate your skills in resource planning and workload allocation.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, particularly your communication skills and experience with Microsoft Excel.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed schedules or used data to drive decisions. Quantify your achievements where possible, such as improvements in efficiency or service delivery.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is essential for this role.
How to prepare for a job interview at Talk Staff Group Limited
✨Showcase Your Organisational Skills
As a Workload Planning Scheduler, your ability to stay organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised and maintained efficiency.
✨Demonstrate Data Proficiency
Since the role involves working with data and automated scheduling tools, be ready to discuss your experience with these platforms. Bring specific examples of how you've used data analysis to improve scheduling or resource allocation in previous roles.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex scheduling scenarios. Be prepared to explain how you would liaise with different teams to ensure smooth operations.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Excel and any other data tools mentioned in the job description. Brush up on your skills and be ready to discuss how you've used these tools in your previous roles to manage workloads and schedules effectively.
