We are looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels.
Youll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. Youll play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately.
To be considered for the role, youll require the following essentials:
- Strong troubleshooting and analytical skills.
- Process driven
- The ability to explain information in a clear, customer-friendly way.
- Confidence using Microsoft Office and web-based systems.
- Excellent attention to detail and organisational skills.
- The ability to manage competing priorities and work effectively within a team.
- A commitment to delivering high-quality customer service and resolving issues efficiently.
Within this position, youll also be:
- Provide advice and support to customers across products and services.
- Troubleshoot reported issues using diagnostic tools and technical documentation.
- Support customers with connected products, applications and connectivity issues.
- Explain technical information in a customer friendly manner clearly
- Handle enquiries via phone, email, chat, SMS and ticketing systems.
- Escalate complex issues where required.
- Maintain accurate customer records and case notes.
- Manage complaints and work towards effective resolutions.
- Work closely with other departments within the service team.
- Meet customer service, quality and response targets, contributing to continuous improvement.
Salary & Working Hours
£13.61 per hour - plus bonus opportunities
- Monday to Friday 8am-6pm shifts on a rota with 1/6 Saturdays
- Opportunity to develop your technical knowledge and customer service skills.
- A varied role combining customer support and technical problem-solving.
- A collaborative team environment.
- The opportunity to make a real difference to the customer experience.
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Technical Customer Support Advisor (Temp) employer: Talk Staff Group Limited
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