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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and live chat to solve their queries.
- Company: Join a successful and growing company in Belper with a focus on customer service.
- Benefits: Enjoy a competitive salary, flexible shifts, 25 days holiday, and a wellbeing programme.
- Why this job: Be part of a dynamic team that values service excellence and offers career progression.
- Qualifications: Customer service experience and strong communication skills are essential; tech-savvy is a plus.
- Other info: Work with innovative technology in a modern workplace environment.
The predicted salary is between 20422 - 30633 £ per year.
Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
To be considered for the role, you’ll require the following essentials:
Customer Service Experience – Proven ability to provide excellent service
Strong Communication – A professional telephone manner & written skills
Tech-Savvy – Familiarity with Microsoft applications & web-based platforms
Call Centre Experience (Desirable) – Not essential but a bonus!
Resilient & Calm – Able to handle customer queries with reassurance & confidence
Within this position, you’ll also be:
Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp
Problem Solving – Understand customer situations and provide effective solutions
Service Excellence – Deliver a high-quality customer experience with professionalism
CRM Management – Ensure all queries are handled promptly & accurately within SLAs
Process Optimisation – Identify opportunities to streamline operations & improve efficiency
What’s on offer
Competitive Salary – £25,528 per annum + bonus & overtime opportunities
Various shifts 8am-6pm and some weekends
Career Development – Structured training and development programmes
Work-Life Balance – 25 days holiday plus bank holidays
Wellbeing Programme – Supporting your health & wellbeing
Modern Workplace – Work with innovative technology in a professional environment
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.
See our website for more details and jobs available
Part Time Customer Service Advisor employer: Talk Staff Group Limited
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves engaging with customers via various channels, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Brush up on your problem-solving techniques. Think of examples from your past experiences where you've successfully resolved customer issues, as these will be valuable during discussions about your suitability for the role.
✨Tip Number 4
Showcase your tech-savviness by being prepared to discuss your experience with Microsoft applications and any web-based platforms. Being able to demonstrate your comfort with technology will be a big plus in this role.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and strong communication skills. Use specific examples that demonstrate your problem-solving abilities and tech-savviness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your previous experiences align with the responsibilities of the Customer Service Advisor role.
Highlight Relevant Skills: In your application, emphasise your familiarity with Microsoft applications and any call centre experience you may have. This will show that you are tech-savvy and ready to handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Talk Staff Group Limited
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively, as this will demonstrate your problem-solving skills.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and professionally. Since the role involves engaging with customers via various channels, ensure you can convey your ideas succinctly and confidently during the interview.
✨Familiarise Yourself with Technology
Brush up on your knowledge of Microsoft applications and any web-based platforms you might encounter. Being tech-savvy is crucial for this role, so be ready to discuss your experience with relevant tools.
✨Exhibit Resilience and Calmness
Prepare to answer questions about how you handle stressful situations or difficult customers. Providing examples of how you've maintained composure and reassurance in challenging scenarios will show your suitability for the role.
