At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic team environment.
- Company: Join a forward-thinking business with a focus on customer satisfaction.
- Benefits: Competitive pay, excellent training, and potential for permanent role.
- Other info: Great opportunities for career progression in a supportive team.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service, strong communication, and multitasking abilities.
The predicted salary is between 27492 - 27976 £ per year.
We are working with a superb forward thinking business who are currently looking for an experienced individual within both areas of Customer Service and Administration to work within a small team and provide excellent customer service. The goal of the role is to increase customer satisfaction, loyalty, and retention and to meet minimum customer expectations and will provide an initial 12 months cover for maternity.
Within this position, you’ll be:
- Taking customer phone calls, dealing with queries and handling complaints
- Assisting with the completion of orders, identifying anything required and helping plan deliveries
- Resolving customer complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure a successful resolution
- Keeping accurate records of customer interactions, processing customer accounts and archiving documents
- Identifying and assessing customer needs to achieve satisfaction
- Providing information on both product and services to resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Ensuring excellent service standards are delivered to and maintain a high level of customer satisfaction
What our client is looking for:
- People who are genuinely excited to help customers, are patient, empathetic and can communicate effectively
- Experience in providing excellent customer service and support
- Good time management skills and the ability to multi-task and prioritise are crucial
- Strong telephone handling skills and active listening are important
This is a fantastic opportunity to join a market leading business within a pivotal role and excellent opportunities for progression are available to the successful person.
Working Pattern and Pay:
The working pattern for this role is Monday – Friday, working 37 hours per week at a pay rate between £13.50ph and £13.70ph depending on experience. Despite this being initially a temporary role, there is a long term opportunity for development and excellent training within a supportive team environment with the potential of a permanent role following an initial 12 Month period.
Customer Support Administrator employer: Talk Staff Group Limited
Talk Staff Group Limited is an excellent employer, offering a supportive work culture that fosters professional growth and development in the field of residential property law. Located in North West Leicestershire, employees benefit from a collaborative environment where they can learn from experienced conveyancers while enjoying competitive salaries and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talk Staff Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talk Staff Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talk Staff Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Talk Staff Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talk Staff Group Limited!
How to prepare for a job interview at Talk Staff Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
