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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat to solve their problems.
- Company: Join a growing client in Belper that values employee growth.
- Benefits: Enjoy a £25,000 salary, annual bonuses, and 25 days holiday plus banks.
- Why this job: Be part of a supportive team focused on outstanding customer experiences.
- Qualifications: Experience in customer service is essential; call center experience is a plus.
- Other info: Flexible shifts available, including weekends.
The predicted salary is between 20000 - 30000 £ per year.
We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits. To be considered for the role, you’ll require the following essentials: Proven experience of providing excellent customer service Natural problem solver Excellent communication skills Excellent telephone manner Previous Call Centre experience is desirable, however not essential. Have a strong knowledge of Microsoft applications and web-based platforms The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction. Within this position, you’ll also be: Your main focus will be to liaise with customers who contact our Client via telephone, email, SMS, live chat or Whats app Understanding customers situation and providing the best solution to provide an outstanding customer experience Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place Display a professional customer service whilst identifying potential opportunities to maximise processes and targets Working hours and Salary: Salary is £25,528 pro rata per annum plus OT and bonus Various shifts between 8am and 6pm including some weekends Annual bonus scheme 25 days holiday plus banks Extensive training for all employees Development Programme Wellbeing programme Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy. See our website for more details and jobs available – (phone number removed)
Customer Service Advisor employer: Talk Staff Group Limited
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you are a good fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues. Highlighting these stories can demonstrate your problem-solving skills effectively.
✨Tip Number 4
Practice your telephone manner by role-playing with a friend or family member. This will help you refine your communication skills and ensure you come across as calm and professional during the actual call.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous experience in customer service roles, whether face-to-face or over the phone. Use specific examples that showcase your ability to solve problems and ensure customer satisfaction.
Showcase Communication Skills: Demonstrate your excellent communication skills in your application. Mention any relevant experiences where you effectively communicated with customers, whether through telephone, email, or live chat.
Familiarize with CRM Systems: If you have experience using CRM systems, mention it in your application. If not, express your willingness to learn and adapt quickly to new technologies, as this is crucial for the role.
Professional Tone: Maintain a professional tone throughout your application. This includes your CV and cover letter. Ensure that your writing reflects the calm and reassuring manner that the company values in their customer service approach.
How to prepare for a job interview at Talk Staff Group Limited
✨Showcase Your Customer Service Experience
Be ready to discuss specific examples of how you've provided excellent customer service in the past. Highlight situations where you solved problems effectively and ensured customer satisfaction.
✨Demonstrate Communication Skills
Practice clear and confident communication. During the interview, focus on your tone and clarity, especially if you're asked to role-play a customer interaction.
✨Familiarize Yourself with CRM Systems
Since you'll be using a CRM system, it’s beneficial to mention any experience you have with similar platforms. If you don’t have direct experience, express your willingness to learn quickly.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be prepared to discuss how you would manage difficult customers or resolve complaints while maintaining professionalism.
