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For Companies At a Glance
- Tasks: Support customers and drive sales in a friendly, team-oriented environment.
- Company: People-centred business in Nottingham with a vibrant culture.
- Benefits: Competitive salary, casual dress, company events, and employee discounts.
- Why this job: Build relationships and make a real impact while developing your skills.
- Qualifications: Confident communicator with a positive attitude and strong organisational skills.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth.
The predicted salary is between 21500 - 23500 £ per year.
We’re supporting a growing, people-centred business in Nottingham who are looking for a Customer Service & Telesales Advisor to join their enthusiastic and friendly team. This is a brilliant opportunity for someone who enjoys building relationships, supporting customers, and contributing to sales activity in a positive and rewarding environment.
The Role
You’ll be working as part of a supportive office team, handling a blend of inbound customer service enquiries and outbound calls to existing customers. Your role will involve helping customers place orders, sharing product updates, and ensuring every interaction reflects the organisation’s commitment to exceptional service.
To be considered for the role, you’ll require the following essentials:
- Confident and comfortable speaking on the phone
- Approachable, personable, and great at building rapport
- Organised, reliable and able to prioritise tasks
- Patient, helpful and solution-focused when supporting customers
- Motivated by targets and keen to take ownership of results
- A quick learner with a positive, proactive attitude
Within this position, you’ll also be:
- Responding to inbound calls and emails in a warm, professional manner
- Resolving customer enquiries quickly and accurately
- Processing orders, returns, and general account updates
- Providing clear product information and support where needed
- Working with internal teams to ensure a smooth customer journey
- Making outbound calls to existing or previously active customers to share promotions, new ranges and seasonal products
- Following up on enquiries and converting them into confirmed orders
- Building strong ongoing relationships and understanding customer buying habits
- Meeting achievable monthly activity and conversion targets, supported by full training
- Carrying out general administrative tasks as required
- Maintaining accurate customer records and system updates
- Supporting colleagues during busy periods to keep the workflow running smoothly
- Contributing to a positive and collaborative team culture
Hours and Salary
- £25,000 - £27,000 per annum
- Monday to Thursday - 8 - 5pm / Friday - 8 - 4pm
- Casual dress
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
Customer Service Advisor employer: Talk Staff Group Limited
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone interaction, try role-playing with a friend or family member. This will help you feel more confident and comfortable when it’s your turn to shine.
✨Tip Number 3
Be ready to share examples of how you've built relationships in past roles. Think of specific situations where you’ve gone above and beyond for customers. This will demonstrate your approachability and solution-focused mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about building relationships with customers.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Talk Staff Group Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Phone Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You could even do mock calls with a friend to get comfortable with handling customer queries and building rapport over the phone.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your patience and solution-focused approach, as these are key traits for a Customer Service Advisor.
✨Be Ready to Discuss Targets
Since the role is motivated by targets, be prepared to discuss how you've met or exceeded goals in previous positions. Share specific examples that demonstrate your ability to take ownership of results and contribute positively to sales activity.
