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For Companies At a Glance
- Tasks: Support customers and teams through various communication channels in a dynamic role.
- Company: Join a well-established organisation with a collaborative and supportive culture.
- Benefits: Enjoy 25 days annual leave, excellent pension, and on-site parking.
- Why this job: Make a real difference by providing top-notch customer support and improving workflows.
- Qualifications: Previous experience in admin or customer service, strong communication, and organisational skills.
- Other info: Flexible part-time hours with opportunities for progression and development.
The predicted salary is between 12 - 15 £ per hour.
We are working with a well-established organisation that is looking to recruit a Customer Service Administrator to join their busy support team. This is a fantastic opportunity for an organised and customer-focused individual to work in a varied administrative role within a collaborative environment.
The Role
As a Customer Service Administrator, you will provide support across multiple communication channels, ensuring customers, partners, and internal teams receive timely and accurate assistance.
To be considered for the role, you’ll require the following essentials:
- Previous experience in an administrative or customer service role.
- Excellent communication skills with a customer-focused approach.
- Strong organisational skills and the ability to manage multiple tasks.
- Experience working both independently and as part of a team.
- Confidence using IT systems, including Microsoft Office and CRM platforms.
- Experience with scheduling systems, databases, or dispatch tools (desirable).
- Familiarity with Salesforce or similar systems (advantageous).
Within this position, you’ll also be:
- Managing a range of administrative tasks across customer service channels.
- Handling both B2B and B2C enquiries, delivering a high standard of customer support.
- Supporting field operations by processing requests and ensuring accurate job completion.
- Coordinating consumables and assisting with internal processes relating to parts and services.
- Working closely with internal teams including Customer Care, Planning, and Operations to improve workflow efficiency.
- Maintaining accurate records using spreadsheets, CRM systems, and reporting tools.
- Supporting the timely dispatch of customer communications and operational updates.
Hours and Salary
Monday to Friday – 30 hours between 8am and 5pm – to be agreed with candidate.
25 days annual leave plus Banks (PR).
Excellent Pension.
Parking on site.
Progression and development opportunities.
Customer Service Administrator (Part-Time) employer: Talk Staff Group Limited
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Part-Time)
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job with us.
We think you need these skills to ace Customer Service Administrator (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in administrative or customer service roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational abilities and customer-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Share specific examples of how you've handled customer enquiries or managed multiple tasks effectively.
Show Off Your IT Skills: Since confidence with IT systems is key, mention any experience you have with Microsoft Office, CRM platforms, or scheduling systems. If you’ve used Salesforce or similar tools, definitely include that too – it’ll make us sit up and take notice!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Talk Staff Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that showcase your ability to communicate effectively. Think of situations where you’ve successfully handled customer queries or collaborated with team members. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
As a Customer Service Administrator, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage time effectively. You could mention specific tools or methods you use to stay organised, like scheduling systems or CRM platforms, which will highlight your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, how success is measured in the role, or opportunities for progression. Thoughtful questions can leave a lasting impression on your interviewers.