At a Glance
- Tasks: Assist customers with enquiries via phone and email, ensuring quick and effective solutions.
- Company: Join a successful client offering long-term development and opportunities.
- Benefits: Earn £13.31 per hour with overtime options and flexible shifts.
- Other info: Enjoy a dynamic work environment with potential for permanent placement.
- Why this job: Gain valuable customer service experience while making a real difference.
- Qualifications: Excellent communication skills and previous customer service experience preferred.
The predicted salary is between 13.31 - 13.31 £ per hour.
We are currently looking to recruit a Temp to Perm Customer Service Advisor for our successful client, who offer long term development and opportunities for all. This is a temporary to permanent opportunity for the right candidate.
To be considered for the role, you’ll require the following essentials:
- Proven experience of providing excellent customer service
- Problem solving abilities
- Excellent communication skills both written and verbal
- Previous Customer Service experience is desirable
- Good working knowledge of CRMs
Within this position, you’ll also be:
- The main focus will be to deal with a range of customer enquiries via telephone and email
- Ensuring a 1st time solutions approach to each call
- Understanding customers' situation and being able to deal with the situation effectively and in a timely manner
- Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met
Additional Information:
- £13.31 per hour plus overtime if desired
- Shifts available between 8am and 6pm and will include some weekend working
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Business in relation to this vacancy.
Temporary Customer Service Advisor in Alfreton employer: Talk Staff Group Limited
Talk Staff Group Limited is an excellent employer, offering a supportive work culture that fosters professional growth and development in the field of residential property law. Located in North West Leicestershire, employees benefit from a collaborative environment where they can learn from experienced conveyancers while enjoying competitive salaries and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Advisor in Alfreton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talk Staff Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talk Staff Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temporary Customer Service Advisor in Alfreton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talk Staff Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Talk Staff Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talk Staff Group Limited!
How to prepare for a job interview at Talk Staff Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
