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- Tasks: Provide 1st line IT support and resolve technical queries for staff.
- Company: Join a fantastic business in Nottingham with a supportive team culture.
- Benefits: Earn £34,000 per annum, enjoy annual bonuses, and wellbeing initiatives.
- Why this job: Kickstart your IT career and make a real difference in a dynamic environment.
- Qualifications: Experience in 1st line support and knowledge of Office 365 and Active Directory.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 28000 - 40000 £ per year.
An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line.
As a 1st Line Support Engineer, you will require the following essentials:
- Background of working in a 1st Line/Helpdesk role
- Good understanding of Office 365 and Active Directory
- Great communication skills, to communicate with colleagues
- Ability to identify process improvement
As part of the 1st Line Support Engineer role, you will also be:
- Responding in a timely manner to queries and adhering to the KPIs in place
- Adhering to company policies and procedures
- Using experience to address user problems and look for potential solutions
- Sharing knowledge and expertise with others
- Supporting other team members as required
- Recording and tracking issues from outset to conclusion
- Working methodically to respond to day-to-day operational needs
- Adept at avoiding service disruptions and maintaining SLA and information security requirements
- Escalating any unresolved issues
- Ideally holding ITIL framework knowledge and qualifications
- Having a good understanding of ServiceNow and Office 365 and Active Directory
Working Hours: 5 days per week Monday - Friday between the hours of 6am - 7pm. Weekends based on a 1 in 8 rota. You will be required to complete On Call on a rota basis up to 11pm during weekdays.
Benefits:
- £34,000 per annum DOE
- Annual Salary review
- Annual bonus scheme
- Wellbeing initiatives
- Subsidised gym memberships
1st Line IT Support employer: Talk Staff Group Limited
Contact Detail:
Talk Staff Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Get your tech skills sharp! Brush up on Office 365 and Active Directory, as these are key for the 1st Line Support role. We want you to feel confident when tackling those technical queries.
✨Tip Number 2
Practice your communication skills! You’ll be chatting with colleagues all day, so make sure you can explain things clearly and concisely. We’re all about teamwork here at StudySmarter, and good communication is essential.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you’ve identified process improvements or resolved tricky issues. We love seeing how you tackle challenges head-on!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands in the right hands. We’re excited to see what you bring to the table!
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and your knowledge of Office 365 and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your communication skills!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Talk Staff Group Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Office 365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Communication is Key
Since you'll be dealing with staff technical queries, practice explaining complex tech concepts in simple terms. Think about examples where you've successfully communicated with non-technical colleagues. This will demonstrate your ability to connect with others and resolve issues effectively.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified process improvements or resolved tricky problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach challenges.
✨Understand the Company Culture
Research the company and its values before the interview. Knowing their policies and procedures will help you align your answers with what they’re looking for. Plus, it shows that you're genuinely interested in the role and the organisation, which can set you apart from other candidates.
