At a Glance
- Tasks: Lead store operations, drive profitability, and inspire a high-performing team.
- Company: Join Talize, a movement for sustainable living and fashion.
- Benefits: Competitive salary, 50% employee discount, 100% employer-paid benefits, and 3 weeks vacation.
- Other info: Dynamic environment with exciting growth opportunities and a vibrant, inclusive culture.
- Why this job: Make a real impact in retail while promoting sustainability and community engagement.
- Qualifications: 3+ years as a General Manager in retail with strong leadership skills.
The predicted salary is between 26100 - 31900 £ per year.
Who We Are - At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.
Why Join Us? We reward great work with great benefits - supporting your well-being on and off the clock. Ready to make an impact? Let’s do it together.
Who You Are - A Visionary Leader Ready to Make Waves. You’re a motivator, strategist, and problem-solver all rolled into one. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. With a talent for inspiring teams and driving results, you’re eager to leave your mark on every store you lead. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.
The Role - Own It. Lead It. Crush It. We are seeking a driven and experienced General Manager who will lead overall store performance by driving profitability, operational excellence, and outstanding customer service. This role oversees all key store functions - including merchandising, staffing, donation flow, and compliance - while fostering a high-performing, inclusive team aligned with Talize’s mission of sustainable and affordable fashion. The General Manager executes business strategies, develops talent, and ensures strong financial results and community engagement.
Travel or Availability Requirements: This role requires open availability, including weekends, holidays, and closing shifts, with consistent reliability to support smooth operations.
Salary Rate: $72,500 / annually
What You’ll Be Doing - Every Day is Game Day
- Store Operations: Oversee daily store operations, including customer service, retail floor execution, donation intake, and merchandise flow. Ensure the store meets sales goals, maintains strong merchandising standards, and delivers an exceptional customer experience. Maintain store cleanliness, organization, and operational readiness from open to close.
- Financial Management: Drive financial results by managing sales performance, labor usage, and expense control. Track key metrics and make operational adjustments to support profitability and efficiency.
- People Leadership: Lead, coach, and develop the AGM and store team to uphold company values, policies, and performance expectations. Manage recruiting, onboarding, training, and performance evaluations for all store employees. Foster a positive, inclusive culture through communication, recognition, and team engagement.
- Health, Safety & Compliance: Ensure compliance with operational policies, HR standards, and health and safety regulations. Address hazards, incidents, and theft concerns in alignment with company protocols. Maintain consistent adherence to company procedures across all store functions.
What You Bring - Skills That Turn Heads
- 3+ years in a General Manager role within a retail store generating $4M+ in revenue.
- Strong financial and operational acumen, including budgeting, metric analysis, and cost control.
- Proven ability to coach, mentor, and develop high-performing teams.
Additional Strengths That Make You Stand Out
- Experience using KPIs and data to drive business planning and decisions.
- Comfortable with POS systems, reporting tools, and general retail technology.
- Strong background in customer service leadership and community engagement.
- Willingness to relocate within Ontario and experience supporting new store openings.
- Previous experience in thrift or discount retail environments.
- 5+ years of overall retail experience.
Physical Requirements and Work Environment
- Comfortable in a physically active role involving constant movement, lifting up to 50 lbs, and safely moving rolling merchandise containers.
- Able to work in a dynamic retail environment that may involve exposure to dust, dirt, and occasional pests while maintaining safety and professionalism.
- Open to a flexible schedule - days, evenings, weekends, and holidays, and confident in engaging with customers and the community.
Why You’ll Love Us - It’s Not Just a Job- It's a Movement
- Competitive salary.
- 50% employee discount when you shop at Talize store.
- 100% Employer paid benefits + 3 weeks of vacation time annually.
- Enjoy your birthday on us, with an extra paid day off.
- Exciting growth opportunities in a rapidly expanding company.
- A vibrant, inclusive culture where your voice matters.
- A chance to be part of something bigger - reshaping retail while saving the planet.
Your Path to Joining Us - The Interview Journey
- Application Review: Our team will carefully review your application and qualifications.
- Initial Phone Screen: If qualified, a quick chat to get to know you better and align your goals with ours.
- Predictive Index Assessment: Take a quick 15-20 minute assessment that helps us get to know you better.
- Store Visit - in person Interview: Visit your store and learn about your operations and store structure. Dive into your experience, leadership style, and how you’d drive success at Talize during your meeting with Market Manager and People and Culture Business Partner.
- Practical Exercise: Showcase your skills with a hands-on task or scenario-based activity.
- Final Interview: Interview with Director, Loss Prevention and Risk Management.
- Offer process: If you are successful through the interview process, you will first receive a verbal offer, which is subject to a criminal record check and background checks. After these are completed, a written offer will be issued.
Vacancy status: This posting represents an active vacancy for which we are currently hiring. Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
General Manager - Whitby employer: Talize
At Talize, we are not just a workplace; we are a vibrant community dedicated to sustainable living and making a positive impact. As a General Manager in Whitby, you will enjoy competitive benefits, including 100% employer-paid health coverage and generous vacation time, all while leading a diverse and inclusive team that values creativity and collaboration. Join us to grow your career in a fast-paced environment where every day is an opportunity to inspire change and contribute to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Whitby
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Talize, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Talize!
We think you need these skills to ace General Manager - Whitby
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Talize, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Talize and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Talize that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Talize
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
