Retail Floor Supervisor - London (Full Time)

Who We Are

Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable – we recognize the importance of shopping sustainably. We are passionate about sustainable fashion because we know we are helping the planet at the same time as providing our customers with amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, books, toys and more – all while contributing to the health and sustainability of our planet. At Talize, you will be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You will be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better every day. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.

The Role

As a Retail Floor Supervisor, you hold a leadership position at the forefront of store operations. Your primary responsibility is to oversee and optimize the entire retail floor, ensuring a seamless and positive customer experience. Leading by example, you manage and motivate a team of associates, delegate tasks, and set performance expectations. Your role involves strategic visual merchandising, inventory management, and implementing sales strategies to achieve targets. Additionally, you liaise with retail floor supervisor, coordinate staff schedules, and address customer concerns. With a focus on driving sales, maintaining a well-organized and inviting store environment, and fostering a collaborative team atmosphere, you play a crucial role in the overall success and profitability of the retail establishment.

Duties and Responsibilities

• Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
• Responsible to complete the assigned zone responsibilities.
• Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
• Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
• Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
• Oversee the register areas and the retail floor to ensure they are stocked, and merchandise is properly sorted.
• Plan, create and execute weekly schedules for the retail department.
• Responsible for the handling, reconciliation and security of all store funds.
• Accurate and timely completion of administrative duties.
• Direct the retail floor team in the preparation and execution of sales days.

Leadership

• Oversee the general operation of the Retail Sales Floor, make decisions and take reasonable action.
• Responsible for the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.
• Train Retail Floor Supervisors and Retail Floor Team Members on point of sale operations, customer service, merchandising, loss prevention, company policies and recovery duties – among other tasks.
• Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.

Employee Relations

• Provide direction to Retail Floor Team regarding company policies and procedures.
• Recognize and report policy infractions to the Assistant General Manager and Human Resources.
• Conduct and participate in all performance management meetings.
• Responsible for on-going performance assessment conversation against set goals.
• Assist in the implementation of employee recognition programs and events.

Health and Safety

• Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance to company housekeeping standards.
• Take precautionary measures and follow company guidelines against external and internal theft.
• Take appropriate action when external and internal theft occurs.
• Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the Assistant General Manager and Joint Health and Safety Committee.
• Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the JHSC, Assistant General Manager and Human Resources.

Other Duties

• Maintain professionalism while communicating with peers, managers and customers.
• Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
• Responsible for opening and closing the store.
• Perform additional job-related duties as requested by the Assistant General Manager.

Core Competencies

• Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
• Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.
• Decision-Making: making informed decisions by considering various factors and potential consequences.
• Strategic Thinking: developing and executing plans to achieve long-term organizational goals.
• Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.
• Delegation: assigning tasks and responsibilities to team members based on their strengths and skills.
• Coaching and Mentoring: helping team members develop their skills and reach their full potential.
• Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.
• Financial Acumen: understanding budgets and financial performance metrics.
• Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.

Education, Experience and Requirements

• 4+ years of experience working in retail.
• 3+ years of managerial experience in a high volume fast-paced environment.
• Previous work in a thrift retail environment is considered an asset.
• You are required to have open availability which includes evenings, weekends and holidays.
• Valid Drivers License and Abstract preferred (not required).

Physical Requirements and Work Environment

• Ability to stand and walk for the duration of shift.
• Constant bending, reaching, and using hands for repetitive actions.
• Lifting and carrying items up to 50lbs without assistance throughout shift.
• Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
• Exposure to dust — all of designated shift, periodic temperature fluctuations and noise levels.
• Interaction with customers, clients and the public at large.

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.