At a Glance
- Tasks: Manage high-value accounts and drive customer success through personal engagement.
- Company: Dynamic energy & infrastructure SaaS company focused on innovation.
- Benefits: Competitive salary, growth opportunities, and a chance to make a real impact.
- Other info: Fast-paced environment with a focus on hands-on problem solving.
- Why this job: Be the go-to person for clients and help them succeed with cutting-edge solutions.
- Qualifications: Experience with large accounts and a background in relevant industries.
The predicted salary is between 49500 - 60500 £ per year.
talisman is retained by an energy & infrastructure SaaS company as they go-to-market for a CSM to join their team.
This person will own a focused book of high value accounts from day one. The book is deliberately small: you should know every account, and every stakeholder in it, personally.
The role
- A high touch book of accounts, spoken to several times a week, not a quarterly check in model
- Full ownership of renewals, expansion and cross sell across your accounts
- Driving adoption and proving commercial value across a broad user base, up to and including C level
- Building the playbook as you go, in close partnership with sales
What they're looking for
- Track record on large, multi stakeholder accounts, ideally six figure ARR
- Background in infrastructure, energy, utilities or construction and engineering, or a clear adjacency
- Genuinely hands on and high touch, comfortable in an early stage, fast moving environment
- Someone who runs towards difficult customer problems rather than managing dashboards
Customer Success Manager in City of London employer: talisman
As a leading global commodity trading house, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. Our UK Power Trader role offers not only competitive compensation and benefits but also unparalleled opportunities for professional growth and development in the fast-paced energy sector. Join us in London, where you will collaborate with industry experts and have access to cutting-edge market insights, ensuring your contributions directly impact our success.
