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- Tasks: Manage Salesforce, client processes, and improve operational systems for a global mentoring group.
- Company: Join a leading boutique executive mentoring group based in the heart of Mayfair.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days from home.
- Why this job: Be part of a collaborative team driving impactful business development and operational efficiency.
- Qualifications: Experience in Salesforce management and strong analytical skills are essential.
- Other info: Salary ranges from £50,000 to £60,000, with opportunities for professional growth.
The predicted salary is between 40000 - 60000 £ per year.
A leading boutique executive mentoring group based in Mayfair is looking for a Business Development Operations Manager to join their hardworking and collaborative team.
This pivotal role blends strategic project execution, CRM system ownership, and client process optimisation to ensure smooth business development operations across their global mentoring businesses.
Responsibilities will include:
1. Salesforce & CRM Management
• Serve as the product owner for Salesforce ensuring full adoption
and effective use across teams.
• Lead Salesforce-related initiatives including new org setups, integrations, and
optimisations—managing internal stakeholders and third-party consultants.
• Deliver tailored user training, onboarding, and ongoing technical support.
• Maintain data quality and develop reports and dashboards to support strategic
decision-making.
• Design and execute campaigns using Salesforce tools (e.g., iContact, email
marketing, campaign tracking).
2. Client Engagement & Process Management
• Manage the full client lifecycle: onboarding, contracting, delivery tracking,
billing, and reporting.
• Oversee and update documentation such as Statements of Work (SOW), Client
Review Calls (CRCs), mentor fee summaries, client end dates, and mentor
capacity charts.
• Ensure client data accuracy and consistency across the CRM and operations
platforms.
• Continuously review and refine business development workflows to improve
efficiency, reduce duplication, and ensure scalability.
• Work closely on team engagements with the Client Director to produce
accurate budgets, time management reports and Statements of Work producing
an accurate analysis of costs and time spent against budget on each
engagement.
3. Operational Systems & Process Improvement
• Monitor and manage daily operations recommending and
implementing system enhancements.
• Provide tools, documentation, and training to support operational best
practices.
• Act as a key contact for procurement-related queries and contribute to vendor
and contract management processes.
Requirements:
- Proven experience in Salesforce (or similar CRM platform) management, ideally
in a product owner or administrator capacity.
- Strong knowledge of client lifecycle processes, sales operations, and business
development support.
- Demonstrate success in driving operational efficiency and managing complex
projects.
- Strong analytical mindset and attention to detail, with ability to generate datadriven
insights.
- Exceptional communication and interpersonal skills; confident delivering
training and engaging stakeholders.
- Experience with procurement, legal documentation, budgeting, and event
logistics preferred.
Salary £50,000- £60,000.
This is a hybrid role 3 days in the office, 2 days from home.
Operations Manager employer: TalentYard Ltd
Contact Detail:
TalentYard Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities, as this role heavily relies on CRM management. Consider taking a quick online course or tutorial to brush up on your skills, especially in areas like user training and data reporting.
✨Tip Number 2
Network with professionals in the business development and operations field, particularly those who have experience with client lifecycle processes. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your analytical mindset and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by being ready to explain complex concepts simply. This is crucial for delivering training and engaging stakeholders effectively, which are key aspects of the Operations Manager role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Salesforce management and client lifecycle processes. Use specific examples that demonstrate your success in driving operational efficiency and managing complex projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in CRM management and process optimisation. Be sure to include any relevant achievements that showcase your analytical mindset and attention to detail.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a section in your application that highlights your experience in delivering training and engaging stakeholders. This could be through specific projects or initiatives you've led.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Manager position.
How to prepare for a job interview at TalentYard Ltd
✨Showcase Your CRM Expertise
Make sure to highlight your experience with Salesforce or similar CRM platforms. Be prepared to discuss specific projects where you managed CRM systems, focusing on how you improved user adoption and data quality.
✨Demonstrate Process Management Skills
Prepare examples of how you've successfully managed client lifecycles and optimised business processes in previous roles. Discuss any tools or methodologies you used to enhance efficiency and reduce duplication.
✨Communicate Clearly and Confidently
Since the role requires exceptional communication skills, practice articulating your thoughts clearly. Be ready to engage with interviewers by asking insightful questions about their current processes and challenges.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage complex projects or drive operational efficiency, and be ready to explain your approach and outcomes.
