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- Tasks: Manage support requests and coordinate a team of engineers to ensure timely client updates.
- Company: Friendly hospitality IT/Tech company in the heart of Covent Garden.
- Benefits: Competitive salary, potential for permanent role, and career progression opportunities.
- Why this job: Be the first point of contact and make a real difference in client support.
- Qualifications: Strong organisational and communication skills; experience in a similar role is a plus.
- Other info: Dynamic work environment with a clear path to managerial roles.
The predicted salary is between 21000 - 35000 £ per year.
A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for a temp to perm Service Desk Coordinator with scope to become permanent.
You will work autonomously managing a team of engineers allocating all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.
As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress.
The right candidate will have similar experience or with very strong organisational and communication skills.
There is huge scope for progression into a managerial role within the business.
Salary is up to £35,000 and hourly equivalent on the temp side.
Hours are 8:30am- 5:30pm, Monday to Friday.
Customer Service Specialist employer: TalentYard Ltd
Contact Detail:
TalentYard Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or IT sectors. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you manage multiple tasks and keep everything on track. This is key for a Service Desk Coordinator role, so let us know how you juggle priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Specialist role. Highlight any previous experience in managing support requests or working in a tech environment, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your organisational and communication skills make you the perfect candidate. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since you'll be the first point of contact for clients, it's essential to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any relevant experience in client-facing roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at TalentYard Ltd
✨Know Your Stuff
Make sure you understand the basics of customer service and IT support. Brush up on common issues clients face and how to resolve them. This will show that you're not just a good communicator, but also knowledgeable about the field.
✨Show Off Your Organisational Skills
As a Service Desk Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed workloads or coordinated teams. This will demonstrate your ability to keep everything running smoothly.
✨Practice Your Communication
Since you'll be the first point of contact for clients, practice clear and concise communication. Role-play with a friend or family member to get comfortable with handling different types of client requests and updates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing support requests, or opportunities for progression. This shows your genuine interest in the role and the company.