Part Time Marketing Operations Manager (3 days p/w)

Marketing Operations Manager – Independent Law Firm

Hours

Part-time, 3 days per week

Location

Shirley, Solihull

Salary

A competitive salary is offered, commensurate with experience and qualifications

About the firm

This is an award-winning, Lexcel accredited, top tier Legal 500-recognised law firm, employing around 100 staff across four locations.

Established over 250 years ago, this well-established law firm offer a friendly and flexible working environment fostering a team approach with a high level of support.

Many of the firm’s clients are longstanding. Much of their work comes from existing clients and recommendations. They are ranked in the Legal 500’s top 5 “most client recommended law firms” in the West Midlands in 2026. They have also won the Birmingham Law Society’s “Law Firm of the Year” on multiple occasions.

What you’ll be doing

This is a newly created position, focused on delivering an outstanding client experience and contributing to the firm’s growth.

• Analysing client reviews and identifying trends
• Gathering and using data to make recommendations to improve clients’ experience
• Researching and recommending a CRM and marketing database for the firm
• Managing search engine optimisation with external web agency
• Managing pay-per-click campaigns with PPC agency
• Day-to-day website management
• Producing monthly marketing and client insight dashboards
• Tracking website enquiries and conversion rates
• Monitoring external and internal referrals
• Identifying opportunities to improve marketing by using AI and automation
• Keeping up to date with emerging technologies and industry developments
• Monitoring competitor activity

Who we’re looking for

Suitable candidates will have:

• Previous experience in marketing operations, digital marketing, customer experience or customer insight
• Experience of analysing customer feedback and turning findings into practical recommendations
• Experience of managing websites and working with digital marketing agencies
• Experience of measuring website, campaign and lead-conversion performance
• Experience of producing clear reports and dashboards for senior stakeholders
• Experience of working with CRM systems, marketing databases or email marketing platforms

What’s on offer

This is a permanent part-time position, working three full days per week 9:30am to 5:30pm.

Benefits include:

• 5 weeks’ annual leave
• An extra day’s paid leave at Christmas
• Holiday buy and sell scheme, up to 4 extra days
• Death in service benefits 3x salary
• Group Stakeholder Pension Scheme
• Access to a tax efficient salary sacrifice option
• Healthcare plan with financial assistance towards a range of healthcare including optical, dental and counselling
• Employee Assistance Programme
• A calendar of social events including Christmas parties and summer parties

Note: A competitive salary is offered which will be commensurate with experience and qualifications. The information given above is correct to the best of our knowledge.