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- Tasks: Manage IT service delivery and technical projects in a client-facing environment.
- Company: Join a dynamic team offering fully remote work and stability.
- Benefits: Earn £335 per day with a 2-year contract and low travel to Paris.
- Why this job: Take ownership of service delivery and make a real impact on client satisfaction.
- Qualifications: Experience in Service Delivery Management and strong communication skills required.
- Other info: Enjoy a collaborative culture with opportunities for professional growth.
The predicted salary is between 60000 - 84000 £ per year.
We are seeking an experienced Service Delivery Project Manager to manage the delivery of IT services and technical projects for a client-facing environment. This is a long-term, fully remote contract offering stability, autonomy, and clear responsibility for service and project outcomes.
Key Responsibilities- Service Delivery Performance
- Manage end-to-end delivery of IT services in line with agreed scope, timelines, and quality standards.
- Monitor, manage, and report on SLAs and KPIs.
- Drive continuous improvement across service performance and efficiency.
- Client Stakeholder Management
- Act as the main point of contact for clients on service delivery matters.
- Build strong client relationships and manage expectations effectively.
- Lead service reviews, performance meetings, and improvement discussions.
- Onboarding Transition Management
- Lead onboarding of new clients and service engagements.
- Coordinate cross-functional teams to ensure smooth transition into live service.
- Define onboarding plans, milestones, and readiness criteria.
- Maintain close client engagement throughout onboarding.
- Project Management
- Deliver IT and technical projects from initiation to completion.
- Define project scope, plans, schedules, and milestones.
- Manage risks, issues, dependencies, and change.
- Ensure projects are delivered on time, within budget, and to required quality standards.
- Team Delivery Coordination
- Coordinate service delivery and project teams to ensure effective delivery.
- Allocate work appropriately and support team performance.
- Promote collaboration, accountability, and continuous improvement.
- Process Operational Improvement
- Develop and maintain service delivery and project management processes.
- Manage escalations and ensure timely resolution of service or project issues.
- Produce operational and project reports for stakeholders.
- Analyse performance data to identify risks and improvement opportunities.
- Proven experience in Service Delivery Management and/or IT Project Management.
- Experience delivering IT or technical services in a client-facing environment.
- Strong communication and stakeholder management skills.
- Excellent planning, organisational, and problem-solving abilities.
- Experience using tools such as Jira, MS Project, or similar.
- Service Management certification (e.g. ITIL).
- Project Management certification (e.g. PRINCE2, PMP, Agile/Scrum).
- 335 per day contract rate.
- 2-year contract for long-term stability.
- Fully remote working.
- Predictable, low-frequency travel (once per month to Paris).
- Opportunity to own service delivery and project outcomes end to end.
Service Delivery in Huntingdon employer: Talenttrade
Contact Detail:
Talenttrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services field and let them know you're on the lookout for a Service Delivery Project Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your project management skills. Be ready to discuss how you've managed SLAs, KPIs, and client relationships in past roles. We want to hear about your successes and how you tackled challenges head-on!
✨Tip Number 3
Showcase your experience with tools like Jira and MS Project during interviews. If you've got certifications like ITIL or PRINCE2, flaunt them! They’re your ticket to proving you’ve got the chops for managing IT services effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Project Manager role. Highlight your experience in managing IT services and projects, and don’t forget to mention any relevant certifications like ITIL or PRINCE2.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your client-facing experience and how you've driven service performance improvements in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively managed stakeholder relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Talenttrade
✨Know Your Service Delivery Inside Out
Make sure you understand the key responsibilities of a Service Delivery Project Manager. Brush up on your knowledge of SLAs, KPIs, and how to drive continuous improvement in service performance. Being able to discuss these topics confidently will show that you're ready to take on the role.
✨Showcase Your Client Management Skills
Prepare examples of how you've built strong client relationships in the past. Think about specific situations where you managed expectations or led service reviews. This will demonstrate your ability to be the main point of contact for clients and handle their needs effectively.
✨Highlight Your Project Management Experience
Be ready to discuss your experience with project management tools like Jira or MS Project. Share stories about projects you've delivered from initiation to completion, focusing on how you managed risks and ensured timely delivery. This will help illustrate your capability to manage IT and technical projects successfully.
✨Prepare for Team Coordination Questions
Expect questions about how you coordinate teams and promote collaboration. Think of examples where you allocated work effectively and supported team performance. Showing that you can lead cross-functional teams will be crucial for this role.
